Vonage Automatically cancelled account after port out in Vonage http://www.dslreports.com/forum/r23293943 en Tue, 09 Feb 2010 19:00:50 EDT Tue, 09 Feb 2010 19:00:50 EDT Re: Vonage Automatically cancelled account after port out http://www.dslreports.com/forum/remark,23421412 NetFixer : A couple of years ago when I ported two Vonage numbers to AT&T CallVantage, my Vonage accounts were also automatically closed when the port process was completed.

However, even though my accounts were "closed"* and the numbers were ported, Vonage still kept those numbers in their internal database as unassigned numbers. As a result, if a Vonage customer called those numbers they would get a "not in service" announcement. I found this out because a Vonage customer who had been trying to call me eventually called my cell phone and told me this was happening. It took several emails and calls to Vonage support to get that problem resolved. I suspect that if this had not been caught early, that eventually Vonage would have assigned those numbers to another customer resulting in major problems for everyone concerned.

* Actually the accounts were not really closed, they were only marked as inactive. I can still access those "closed" accounts now and see old billing and call history.
--
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-- Thomas Jefferson]]> http://www.dslreports.com/forum/remark,23421412 Tue, 01 Dec 2009 16:32:33 EDT Re: Vonage Automatically cancelled account after port out http://www.dslreports.com/forum/remark,23421216 huntrm0 : Cancelled me too when I ported to Oooma. Whew, no having to talk to CSRs! ;)]]> http://www.dslreports.com/forum/remark,23421216 Tue, 01 Dec 2009 15:52:32 EDT Re: Vonage Automatically cancelled account after port out http://www.dslreports.com/forum/remark,23373320 PX Eliezer : I'm not a Vonage fan at all, as is well known.

However, I have to say, most Voip companies do not refund partial months, as far as I've seen.]]> http://www.dslreports.com/forum/remark,23373320 Fri, 20 Nov 2009 22:06:51 EDT Re: Vonage Automatically cancelled account after port out http://www.dslreports.com/forum/remark,23372983 jeffhambone :
said by WAVZuser See Profile :

A friend of mine ported his number to Tmobile@home and Vonage automatically canceled his account. However, there was no credit given for the remaining days in his monthly billing cycle.
I just ported my Vonage number to Voip.ms. Vonage automatically cancelled my account with about a week left in the month I'd prepaid. I had tried to time the port to occur right at the end of the billing cycle but there's a lot of uncertainty in porting dates.

I emailed Vonage customer service and received a reply that "we do not refund the pro rated charges on any service plan". I don't recall seeing this subject addressed in the TOS and quite frankly, it's not worth the time to dig it out and look.

Hope they enjoy the unearned revenue, looks like they're gonna need it...especially by creating a group of customers who'll likely never return.
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Sarcasm is the Body's Natural Defense Against Stupidity]]> http://www.dslreports.com/forum/remark,23372983 Fri, 20 Nov 2009 20:54:37 EDT Re: Vonage Automatically cancelled account after port out http://www.dslreports.com/forum/remark,23352464 WAVZuser : A friend of mine ported his number to Tmobile@home and Vonage automatically canceled his account. However, there was no credit given for the remaining days in his monthly billing cycle.]]> http://www.dslreports.com/forum/remark,23352464 Tue, 17 Nov 2009 05:17:34 EDT Re: Vonage Automatically cancelled account after port out http://www.dslreports.com/forum/remark,23316673 garys_2k : Same here when I dropped them for Future 9.]]> http://www.dslreports.com/forum/remark,23316673 Mon, 09 Nov 2009 19:12:59 EDT Re: Vonage Automatically cancelled account after port out http://www.dslreports.com/forum/remark,23299136 focuspuller : Did the same for me on my port to OOMA]]> http://www.dslreports.com/forum/remark,23299136 Thu, 05 Nov 2009 21:51:22 EDT Vonage Automatically cancelled account after port out http://www.dslreports.com/forum/remark,23293943 IAMHIVES : After all of the discussions about trouble cancelling Vonage I was surprised when I received an email from Vonage 1 day after successfully porting my number away (to Ooma after 6 years with Vonage) informing me that my account had been cancelled...

Saved me a phone call.]]> http://www.dslreports.com/forum/remark,23293943 Wed, 04 Nov 2009 22:56:18 EDT