http://www.dslreports.com/forum/Vonage-Automatically-cancelled-account-after-port-out-23293943 en Fri, 10 Feb 2012 02:24:14 EDT Fri, 10 Feb 2012 02:24:14 EDT http://www.dslreports.com/forum/Re-Vonage-Automatically-cancelled-account-after-port-out-23421412
However, even though my accounts were "closed"* and the numbers were ported, Vonage still kept those numbers in their internal database as unassigned numbers. As a result, if a Vonage customer called those numbers they would get a "not in service" announcement. I found this out because a Vonage customer who had been trying to call me eventually called my cell phone and told me this was happening. It took several emails and calls to Vonage support to get that problem resolved. I suspect that if this had not been caught early, that eventually Vonage would have assigned those numbers to another customer resulting in major problems for everyone concerned.

* Actually the accounts were not really closed, they were only marked as inactive. I can still access those "closed" accounts now and see old billing and call history.
--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower
The tree of liberty must be refreshed from time to time with the blood of patriots and tyrants.
-- Thomas Jefferson]]> http://www.dslreports.com/forum/Re-Vonage-Automatically-cancelled-account-after-port-out-23421412 Tue, 01 Dec 2009 16:32:33 EDT http://www.dslreports.com/forum/Re-Vonage-Automatically-cancelled-account-after-port-out-23421216 http://www.dslreports.com/forum/Re-Vonage-Automatically-cancelled-account-after-port-out-23421216 Tue, 01 Dec 2009 15:52:32 EDT http://www.dslreports.com/forum/Re-Vonage-Automatically-cancelled-account-after-port-out-23373320
However, I have to say, most Voip companies do not refund partial months, as far as I've seen.]]> http://www.dslreports.com/forum/Re-Vonage-Automatically-cancelled-account-after-port-out-23373320 Fri, 20 Nov 2009 22:06:51 EDT http://www.dslreports.com/forum/Re-Vonage-Automatically-cancelled-account-after-port-out-23372983 said by WA 425:

A friend of mine ported his number to Tmobile@home and Vonage automatically canceled his account. However, there was no credit given for the remaining days in his monthly billing cycle.
I just ported my Vonage number to Voip.ms. Vonage automatically cancelled my account with about a week left in the month I'd prepaid. I had tried to time the port to occur right at the end of the billing cycle but there's a lot of uncertainty in porting dates.

I emailed Vonage customer service and received a reply that "we do not refund the pro rated charges on any service plan". I don't recall seeing this subject addressed in the TOS and quite frankly, it's not worth the time to dig it out and look.

Hope they enjoy the unearned revenue, looks like they're gonna need it...especially by creating a group of customers who'll likely never return.
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Sarcasm is the Body's Natural Defense Against Stupidity]]> http://www.dslreports.com/forum/Re-Vonage-Automatically-cancelled-account-after-port-out-23372983 Fri, 20 Nov 2009 20:54:37 EDT http://www.dslreports.com/forum/Re-Vonage-Automatically-cancelled-account-after-port-out-23352464 http://www.dslreports.com/forum/Re-Vonage-Automatically-cancelled-account-after-port-out-23352464 Tue, 17 Nov 2009 05:17:34 EDT http://www.dslreports.com/forum/Re-Vonage-Automatically-cancelled-account-after-port-out-23316673 http://www.dslreports.com/forum/Re-Vonage-Automatically-cancelled-account-after-port-out-23316673 Mon, 09 Nov 2009 19:12:59 EDT http://www.dslreports.com/forum/Re-Vonage-Automatically-cancelled-account-after-port-out-23299136 http://www.dslreports.com/forum/Re-Vonage-Automatically-cancelled-account-after-port-out-23299136 Thu, 05 Nov 2009 21:51:22 EDT http://www.dslreports.com/forum/Vonage-Automatically-cancelled-account-after-port-out-23293943
Saved me a phone call.]]> http://www.dslreports.com/forum/Vonage-Automatically-cancelled-account-after-port-out-23293943 Wed, 04 Nov 2009 22:56:18 EDT