Dashock
join:2008-07-24
| My Ordeal with Bell
So for the past 2 months ive noticed packet loss ranging from 8-10%. This was having an effect on me enjoying Halo on xbox as well as online games. So i put in a call and got the normal good teksavvy support and they ran thru their steps with me asking if there was a problem in my area.
They said they did not hear of anything and they ran their tests with me all that good jazz. And said they get back to me in a day or two when they monitor my line. They called me back said they indeed found a problem and they would put in an order for a Bell tech. So this was aboot 2 weeks ago we asked for Wenesday between 5-9. Wenesday comes and no bell guy but THURSDAY comes and ma brother sees a bell guy at 4:20 at our box and he leaves us a notice on our door saying everything looks fine its actually our Modem.
Silly me it was our modem could you believe that.... Yes i know he was soo good he didnt even have to come into my house. Quite Godly eh kinda reminds me of Yoda... anyways if this was a modem issue it would happen all the time which it didnt. We called teksavvy and did the usual tests and finally someone confirmed there was actually a problem and they were fixing it. So i waited and calling back after 2 days i got someone clearly new at their office because he had no idea about the problem and prior knowledge and once again we did the steps to prove we have packet loss. We did and then he said hes going to get a bell teck on it.
Not being overly reassured by this new guy we called in the next day which was about 6 days ago i got a manager who told me he got bell to bump up my connection from 5mb/600 to 5mb/800.
I still had the problem and he said he would look into it personally and told me it was a Bell issue and id have to be patient and so i waited. Basically Tek so good were getting a whole bunch of rogers and bell customers and honestly lol i aint suprised being an ex Rogers customers. Calling in the next day which was 3 days ago. I got a another gentlemen who told me this time bell bumped me up to 6mb/800 i tried to run my tests speedtest i could not even achieve 2 mb id kept hiting 1.7mb download and 600kps upload.
I called them back right away and told them exactly what happened and i was not getting this magical 6mbs but being that it was late they couldnt do anything but they sent the case to one of Bell's Managers to see it right away. 2 days ago i get a call from the Manager to set up a time i asked for thursday after 7 because we noticed this packetloss would happen after 7 till around 2 am or so.
He said he wrote in his document come after 8pm.
Thursday comes no guy and i called tek and i found out the guy apparentely wrote on his document that i accepted the speed and was happy when i didnt even speak to him. And he wrote there was no issues with my line..
So now the wait continues and honestly my patience has run out. Tek seriously needs to not rely on these useless Bell teks.
So tommrow a Tek Manager is supposed to call me and when they put me on with a Bell Manager i want to record the conversation so i can have prove for the CRTC on how they will screw me again. Afterall 3rd times the charm.
Wow that was long but i did not want to miss out on anything.
And before this have not had an issue for almost a year and half teksavvy guys are awesome but their reliance on bell techs just frackin sucks. |
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evil_gusgus
join:2008-04-14
London, ON | Bhell will screw with you and screw you over every chance they get. I agree tho, it would be nice if Teksavvy had their own techs that came out. |
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Dashock
join:2008-07-24 | just wanna get my connection free of packet loss and back to the 5mb/800 that i pay for. |
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chronoss2009
join:2008-09-23 | reply to Dashock
HAHAHAHH
HAHAHA
HAHAHA
your kidding right your in canada you dont EVER get what you pay for EVER
EVER |
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Dashock
join:2008-07-24 | as of the past 2 months i got exactly what i paid for? Soo i dont see your point. If i didn't i wouldnt be with teksavvy. |
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xbell
@cgocable.net
| reply to Dashock
Bell sends their contractors out Bell Technical Solutions.
They aren't paid as much as real Bell techs and the turnover is high.
There are numerous threads in the Bell forums about how customers of Bell Canada are treated the same way.
chronoss you do get what you pay for in the case of Bells contractors- inferior service |
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satchmo
join:2009-10-12
2 edits | reply to Dashock
DaShock,
Your dilemma sounds IDENTICAL to mine. I've been experiencing a similar problem since the beginning of Oct til present. EVERY day around 7:00pm and up I am getting 200-300 ping with 0.3-0.5mbit speeds. This after being with Teksavvy for a year, problem free. They also put me on the 6 Mbit profile, to no avail. My line profile during these times also remains at 6 Mbit. Even at an average of 300 milli-second ping times on a 100 hops, the packet loss is 0%.
After 7 support tickets open with techsavvy, a Bell technician was finally dispatched to my house a few days ago. A "foreign" voltage/short issue had been corrected somewhere in the street by the tech, which did nothing.
He opened up the demarcation box and everything up until that point (Bell side) read fine. He then measured the line inside my house and said there was an ISW (phone) issue causing a short. He recommended a POTS splitter be installed and noted that in his report to Teksavvy. Even with all the phones unplugged the tests resulted the same. Guess his BS meter wasn't working at the time.
I went ahead and bought one, at the recommendation of the Teksavvy teks as well, and had it installed. It did nothing to improve the situation as I predicted, and we're back at square one. Even with the modem connected to the direct line at the demarcation point, without any phone LAN line present, the problem persisted. The teksavvy tek I spoke to today, wrote this in his report and said he will be forwarding the info to Bell and they will most likely do more line test and collect data.
This line testing and data collection has been happening FOUR times already! I've had my modem deemed as the problem as well at one point like yourself. I got another modem, same problem. The wiring in my house seemed to be the problem. I had a POTS splitter installed with the modem line connected directly into the main demarcation feed, which cost me money out of my pocket. Still nothing. It's a bloody cat and mouse guessing game with these people. What do I have to do to get someone from Teksavvy or Bell to actually solve the problem?!? Like yourself, I just want what I pay for. |
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Dashock
join:2008-07-24 | Im in the Mississauga region im hoping to find others with this same issue most people would not even bother to check their packet loss. Or know how to anyways. |
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satchmo
join:2009-10-12
1 edit | reply to Dashock
I too am in the Mississauga region, roughly Bristol + Hurontario.
Packet loss is a huge issue if you are a gamer, like myself. Especially since I've been unable to enjoy an online game for a month now. The second I get back from work, my ping + speeds drop. They must have a surveillance outpost outside my house or something.
A story regarding this issue affecting users in our area. At the time of my 5th ticket a Bell technician was scheduled to visit my house to do physical checks. Teksavvy specifically wrote on the ticket to call me during the evenings, on my cell phone to make this arrangement. Against all direction, the Bell rep calls me at 1pm in the afternoon on my home line. The Bell rep leaves a nice voice message stating that the call was made to schedule an appointment, I was not there to answer, and the he has deemed the issue resolved and will be closing the ticket. Unfreakin believable.
So I call Teksavvy immediately, it appears the ticket should have remained open for another 12 hours and he should have not closed it. Anyways, they re-open or start the 6th ticket. This time however, because other users have been complaining about the same issue from our area, the problem has been escalated to major. That means, Bell will not be dispatching any teks and will be collecting data and I am forced to "wait it out".
Another week passes, apparently Bell resolved the major issue. I am still experiencing the problem obviously. The 7th ticket is opened and a Bell tek is scheduled to come to my house. I've already mentioned what transpired during that encounter in my first post.
The whole thing is a joke. I'm on my 8th ticket now. |
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Dashock
join:2008-07-24
| Holy shit thats exacttllly the same problem and same bulllshit i been put thru im close to Hurontario as well so as i figured its not just me their frackin with us. They also told me bell fixed this issue clearly they havent im down to 1.2mbs now and your right ive noticed right at 7ish it starts huge thats why i specifically told them to make the tech come after 7. I cant wait to speak to the head manager at Teksavvy tommrow im glad to see im not the only one i will mention this tommorow in my phone call as im not the only one with this issue. |
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Dashock
join:2008-07-24 | I dont even know how many tickets im on i think ive spoken to all the staff in teksavvy by now 1 more manager tommrow. Ill keep you updated but ill definetely record the conversation. |
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Dashock
join:2008-07-24 | After 2am my packet loss is fine connection still at 2mb/500kps |
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satchmo
join:2009-10-12
2 edits | reply to Dashock
Thanks, I'll be phoning them sometime tomorrow and will keep you posted. I've been told my house is 1.8 km's away from the CO fyi. This is close enough for Bell's 16mbit profile, which my neighbor is on down the street. I don't think he is exhibiting any problems with that either.
Again, on Bell though. |
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Dashock
join:2008-07-24 | yea us being too far away is not the problem were very close to the Bell center which i hear can be a good or bad thing but we both have not had an issues till aboot the beginning of October. |
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Dashock
join:2008-07-24 | Re: My Ordeal with Bell
Running speed tests now and im hiting 3mb/600kps 75 Ping
Im going to be running tests all day its kinda funny how the speed fluctuates according to time. |
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globus999
join:2008-05-15
| reply to Dashock
Welcome to the wonderful world of BHELL.
I had it much, much worst.
I got it fixed within 24 hrs.
How did I do that?
Simple. I skipped ALL the middle management and went directly to the top. I e-mailed the Nexxia VP in charge of the network. PRESTO!
The WHOLE problem was sorted out and fixed within 24 hrs. The most amazing thing was that the VP actually called me (I was out), he left a message and his PERSONAL cell # in case there were more troubles.
Yes, this stuff is Alice in Wonderland matter but it did happen in reality.
Recommendation: go to the top DIRECTLY. |
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xbell
@cgocable.net
| reply to satchmo
said by satchmo  : The wiring in my house seemed to be the problem. I had a POTS splitter installed with the modem line connected directly into the main demarcation feed, which cost me money out of my pocket. Still nothing. Sorry for asking the obvious, and I know you stated something to this effect, but when you installed it did you set it up so
that all the inside wire can be disconnected easily for diagnostics of the loop?
When I install these for customers I wire it up so they can unplug their isw to test the line.
Did you repair the alleged short inside?
Do you have a demarc with a test jack inside? |
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TSI Mike
TSI Mike
Premium
join:2007-10-09
Chatham, ON
| Just a note, guys. We talked this morning and Bell's confirmed an issue in the Hurontario/Erin Mills area with slow speeds and packet loss during the evenings affecting a number of customers. It's been given a tentative date of 11/22 for the fix, as they're waiting on the equipment they need to come in to do the repair. |
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