http://www.dslreports.com/forum/r23301704 en Wed, 10 Feb 2010 08:23:28 EDT Wed, 10 Feb 2010 08:23:28 EDT http://www.dslreports.com/forum/remark,23303824 mmay149q : Hello, this is Matt with U-Verse Tier II Technical Support. I want to resolve your issue as quickly as possible. Please send your account information to uversecare@att.com I'd like to get your issue resolved immediately. I will say that we have no TV Guide for U-verse, but if you know the tech's name and ID, e-mail it to me, and I'll forward it over to the appropriate group and make sure it's taken care of.

Thanks, Matt

U-verse Tier II Technical Support.
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I'm an AT&T Employee dedicated to phenomenal customer service! Don't believe me? Check out my kudos! »/profile/1626573
»How to Contact Tier 2 agents Hours 12PM - 9PM CST.]]> http://www.dslreports.com/forum/remark,23303824 Fri, 06 Nov 2009 19:05:07 EDT http://www.dslreports.com/forum/remark,23303715 simplykristi : GESH I am pissed... Just walked down into my room and found that ceiling tiles were not replaced properly by the tech and did not bother to clean up after himself. Is there a number I can call to complain about this guy? He is NEVER stepping foot in our home again.

Thanks,
Kristi
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My Photo Gallery: »www.simplykristi.smugmug.com/]]> http://www.dslreports.com/forum/remark,23303715 Fri, 06 Nov 2009 18:38:35 EDT http://www.dslreports.com/forum/remark,23303477 simplykristi : I went back to make sure the box was working.

Personal calls!

Kristi
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My Photo Gallery: »www.simplykristi.smugmug.com/]]> http://www.dslreports.com/forum/remark,23303477 Fri, 06 Nov 2009 17:38:46 EDT http://www.dslreports.com/forum/remark,23303472 simplykristi : Let me count the ways....

He never introduced himself. I freaking recognized him the last time.
Does not have his own tools and is asking me for tools.
Never showed me how to operate the TV and the box... Luckily I am savvy enough to have figured it out on my own.
Had a freaking review while he was on the job here last time!!!!
Left no channel guide for the TV.

Need I say more?

Kristi
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My Photo Gallery: »www.simplykristi.smugmug.com/]]> http://www.dslreports.com/forum/remark,23303472 Fri, 06 Nov 2009 17:37:57 EDT http://www.dslreports.com/forum/remark,23303066 texasguy37 : Did the tech correctly set up the additional box or are you having issues with the new box?]]> http://www.dslreports.com/forum/remark,23303066 Fri, 06 Nov 2009 16:08:10 EDT http://www.dslreports.com/forum/remark,23303025 Tanshin : I imagine that he was talking on his cell phone (personal business?) while he was working. I know my install tech was on his phone with AT&T because they wouldn't send a I/R Tech out, and then when they did, we couldn't connect.

If you're expecting something to be done, you haven't provided any details...]]> http://www.dslreports.com/forum/remark,23303025 Fri, 06 Nov 2009 15:59:57 EDT http://www.dslreports.com/forum/remark,23302334 FattyAcid : What's the tech doing that bothers you so much?]]> http://www.dslreports.com/forum/remark,23302334 Fri, 06 Nov 2009 13:50:56 EDT http://www.dslreports.com/forum/remark,23301704 simplykristi : Hi All,
I had to have an additional box set up. At the time I made the appt., I asked for a different tech to come out. I get the same damn tech! I really enjoy listening to the tech as he works on his f'in' cell phone!

Kristi
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My Photo Gallery: »www.simplykristi.smugmug.com/]]> http://www.dslreports.com/forum/remark,23301704 Fri, 06 Nov 2009 12:12:35 EDT