http://www.dslreports.com/forum/Speed-Frustrated-in-New-York-23306302 en Fri, 10 Feb 2012 05:43:01 EDT Fri, 10 Feb 2012 05:43:01 EDT http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23328476
Max Download Speed: 4.17Mbps
Max Upload Speed: 118.15Kbps

I have no splitters, dedicated wiring for modem.

Posting here to add another voice to Andy's frustration and confirm it's not just him. ]]> http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23328476 Wed, 11 Nov 2009 22:06:24 EDT http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23327900 http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23327900 Wed, 11 Nov 2009 20:16:53 EDT http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23327393 http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23327393 Wed, 11 Nov 2009 18:34:49 EDT http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23322868 said by claygreenber:

Does the "data" light on your modem flash even when you aren't transferring any data? That is happening to me along with my decreased speeds, and it is definitely something new.
Ditto here as well....this started just a few weeks ago; I was under the impression that my computer was possibly being used as a proxy server, maybe by some old trojan that I never discovered. My modem before this started was always idle, even with VOIP. Now I'm getting hammered all the time....I even tried removing my firewalls to no avail. So something in the rcn network as changed....]]> http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23322868 Tue, 10 Nov 2009 21:11:02 EDT http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23312480 said by AndyD2k:

When you say you kept calling and finally it was resolved - was there a solution or did you assume it was addressed?
I am not aware of what the solution might possibly have been. After weeks of calling and tech visits the problem finally cleared up the day before a 3rd tech visit was scheduled. I canceled that tech visit and the intermittent packet loss has not recurred.

By the way, I had become aware of the packet loss because I use VOIP phone service. There had been constant audio drops that were making my phone almost unusable. My VOIP provider helped me track the problem to packet loss with RCN. Since RCN's fix the audio drops have gone away.]]> http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23312480 Sun, 08 Nov 2009 23:08:53 EDT http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23311984 http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23311984 Sun, 08 Nov 2009 20:53:51 EDT http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23311850
I realized also that it's actually my upload speed that's of issue. I'm going to assume that my download speed is being affected by the upload being so low. I don't know what's going on but those jokers can't see that anything is wrong on their end

I can't imagine it's a coincidence that there was an outage earlier in my building]]> http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23311850 Sun, 08 Nov 2009 20:29:44 EDT http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23311786
They moved it from PA to some place in AL, then to Philipines]]> http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23311786 Sun, 08 Nov 2009 20:15:18 EDT http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23311320
When you say you kept calling and finally it was resolved - was there a solution or did you assume it was addressed? The problem is that this bandwidth speed issue isn't constant. It'll go away and then come back. Sometimes it isn't so bad but other times it's like now where I can't push over 2mb while causing major connection issues to work where I'm now debating whether I should head into the office instead of dealing with this crap

There was an outage earlier today for several hours. I'm not sure if it was just my building or what but it came back up. Speed has been worse ever since.

I would have an easier time accepting, while demanding credit to my bill of course, if they fessed up. You just have to look on the forum to see that there are problems with their network. I'm not in a unique situation.]]> http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23311320 Sun, 08 Nov 2009 18:26:00 EDT http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23311176 said by AndyD2k:

Funny - there was an outage and you would think that it might help things but nope it gets worst
To what outage are you referring? There was an outage a few nights ago that I noticed at around 1:15am. I phoned RCN and was told that maintenance was being done in my area (Upper West Side) and that Internet service would resume at 6am.

The tech coming to your home might ultimately help. In the summer of 2008 I was having a serious problem intermittent with packet loss. I had two techs come out, one of whom changed a splitter and another who changed the modem. Neither noticed packet loss while they were here before or after their "fix" (like I said, it was intermittent) and neither one fixed the problem. But because I kept calling tech support somebody obviously found the issue because it ultimately went away.

Also in summer of 2008 I had serious cable TV problems. There were a lot of audio/video pops occurring. Every time I phoned tech support they would send signals to my cable box and tell me to wait a few hours. Finally they sent out a tech who spent hours here checking the wiring from the building's main line to my apartment. Ultimately he phoned his home office and they found that one of their signal meters revealed a problem in signal level going into the building. They had to send out someone the next day to adjust the entire building's level in order to solve the issue.

My point is that persistence is necessary to get results. Their overseas tech support is often useless. A single tech visit to your home might be useless too but it is persistence that prevailed for me in fixing two serious problems.]]> http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23311176 Sun, 08 Nov 2009 17:49:48 EDT http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23310984
------------------------------------------------------------------
File size transferred : 14.75 MB (15468724 bytes)
Total time taken : 75.66 seconds (75656 milliseconds)
Throughput : 204.0 KB/sec [Kilobyte-per-second]
= 0.2 MB/sec [Megabyte-per-second]
= 1632.0 Kbps [Kilobit-per-second]
= 1.63 Mbps [Megabit-per-second]

A joke]]> http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23310984 Sun, 08 Nov 2009 17:01:08 EDT http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23310112 http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23310112 Sun, 08 Nov 2009 13:07:06 EDT http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23308188 http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23308188 Sat, 07 Nov 2009 21:46:50 EDT http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23307931
cdr1000 - they didn't. should i have asked for one? at this point i feel like i should get something but they said they don't have any logs of me calling in the past and I've called at least 5 times this year to complain. i think i have to talk to customer service about this]]> http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23307931 Sat, 07 Nov 2009 20:39:38 EDT http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23307915 http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23307915 Sat, 07 Nov 2009 20:34:40 EDT http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23307211 http://www.dslreports.com/forum/Re-Speed-Frustrated-in-New-York-23307211 Sat, 07 Nov 2009 17:20:02 EDT http://www.dslreports.com/forum/Re-Speed-Can-we-get-from-someone-at-RCN-to-comment-on-speeds-23306462 http://www.dslreports.com/forum/Re-Speed-Can-we-get-from-someone-at-RCN-to-comment-on-speeds-23306462 Sat, 07 Nov 2009 13:31:08 EDT http://www.dslreports.com/forum/Speed-Frustrated-in-New-York-23306302
File size transferred : 29.5 MB (30937448 bytes)
Total time taken : 39.98 seconds (39983 milliseconds)
Throughput : 773.0 KB/sec [Kilobyte-per-second]
= 0.77 MB/sec [Megabyte-per-second]
= 6184.0 Kbps [Kilobit-per-second]

That to me is ridiculous when I'm paying for 20! And calling support is an unbelievably frustrating experience now

Your Modem Mac 00:11:ae:c7:42:a6
Forward Frequency 735000000
Return Frequency 24816000
Forward Modulation qam256(4)
Modem TX Power 38 dBmV
Foward Signal to Noise 37.2 dB
Downstream Ratelimit 22000000
Forward Power Level 4 dBmV
Upstream Ratelimit 2200000

EDIT - Mod - I preferred my subject title / sentence =P But I understand why you changed it]]> http://www.dslreports.com/forum/Speed-Frustrated-in-New-York-23306302 Sat, 07 Nov 2009 12:53:02 EDT