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gkl

@covad.net

 Mrs

At first tech support was great, but then they moved it overseas. I have had three different tech support people two nights ago addressing my wireless connection. They all told me different things to do; the straw that broke the camel's back was when at 4 am they had me reset my modem for the umpteenth time, well suffice to say it broke the modem. This my third modem they have sent me in 2 months. There is loyalty and then there is a time to move on. I talk to several people in my circle of family and friends and asked what they had. I won't post what one I went with, just to say cust/tech support is in North America.
to review · permalink · 2009-11-07 13:28:46 · Reply to this


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said by gkl :

At first tech support was great, but then they moved it overseas. I have had three different tech support people two nights ago addressing my wireless connection. They all told me different things to do; the straw that broke the camel's back was when at 4 am they had me reset my modem for the umpteenth time, well suffice to say it broke the modem. This my third modem they have sent me in 2 months. There is loyalty and then there is a time to move on.
A reset broke the Modem?? I have 3 P660R's (a P660R-61, a P660R-ELNK, and a P660R-D1) and I reset them/reconfigure them often as I try different network setups and switching between Bridge and Router modes with no broken reset switches or modems so far in 3+ Years.
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to review · permalink · · 2009-11-12 11:31:47 · Reply to this
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