DZ8216wayne
@wideopenwest.com
| Your EXPLORER settop is NOT authorized help.
I got an old Explorer 4250HDC cable box from a friend. i brought it home to hook up to my Projection tv in my basement and i got this error. i have a explorer 3250HD running on the HD tv upstairs and want the same quality of picture in both rooms. is there a way around this error with out calling WoW? and if i do have to call is there a charge for having more than one cable box per house??
thank you in advance
Johnboy |
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Clocker1000
join:2001-05-24
Sterling Heights, MI | You cannot buy your own cable box. Wow won't let you. You have to lease one from them. |
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dz8216wayne
@wideopenwest.com | reply to DZ8216wayne
well i have the box already. Is there a way for me to do this? or how much is it to lease another cable box from WoW? |
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Clocker1000
join:2001-05-24
Sterling Heights, MI
 ·Comcast
·WOW Internet and C..
| There is now way for you to do it. The information you are looking for is all on the WOW website. Input your zip code here:
»content.wowway.com/apps/wowwayco···ase.aspx |
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Joe12345678
join:2003-07-22
Des Plaines, IL
| reply to Clocker1000
said by Clocker1000  :You cannot buy your own cable box. Wow won't let you. You have to lease one from them. I think that law is if you own it and it has a cable card then the cable co MUST TURN IT on for you. |
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Joe12345678
join:2003-07-22
Des Plaines, IL | reply to dz8216wayne
The box has a cable card in it.
So you may have to rent a cable card from wow to make it work.
Look in to the fcc law the cable co MUST LET YOU CABLE CARD POWERed boxes that you own. |
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Clocker1000
join:2001-05-24
Sterling Heights, MI | reply to DZ8216wayne
I don't see where the OP indicated they had a cable card. Nonetheless, the rental on a cable card is at least $3.50 in my area. Not many providers around where you can buy your box and use it, anyway. The box may be stolen.. |
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Joe12345678
join:2003-07-22
Des Plaines, IL
| said by Clocker1000 :I don't see where the OP indicated they had a cable card. Nonetheless, the rental on a cable card is at least $3.50 in my area. Not many providers around where you can buy your box and use it, anyway. The box may be stolen.. The box has a cable card in / a slot for it.
And if it's is not stolen then they may be forced to trun it on for you. |
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rogerdodger
@wideopenwest.com
| Yes the box has a cable card in it, you can tell by the HD"C". But here is the issue, they dont sell them to the public so if he has a box its most likely stolen and WOW or any other cable company WILL NOT turn it on.
If you want another box then its $7.00 a month. |
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castsucks
@sbcglobal.net
| said by rogerdodger :
Yes the box has a cable card in it, you can tell by the HD"C". But here is the issue, they dont sell them to the public so if he has a box its most likely stolen and WOW or any other cable company WILL NOT turn it on.
But if some does pay the unturned fee then they do own it.
Also some cable co's do sell boxes / cable cards.
This likely is far from the open and shut case.
If the box is not stolen then by fcc law it MUST BE TURNED on. |
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imrf
Premium
join:2002-06-06
Utica, MI
·Comcast
·WOW Internet and C..
| said by castsucks :
Also some cable co's do sell boxes / cable cards. Not in the US they don't. There were some Canadian companies that did. But they still don't have to activate those.
If the box is not stolen then by fcc law it MUST BE TURNED on. Nope. They do not have to activate any Motorola or SA box. The only box that the FCC says they must turn on is a Tivo, or whatever else is sold in the retail chain. A stolen box is stolen. The charge they charge customers when they don't return it doesn't mean that they then own the box, it still must be returned by whoever else gets the box. That stolen box is marked as stolen in the cable company's database and they will not activate it until it is returned back to them. They want to make sure it hasn't been tampered with. |
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rogerdodger
@spcsdns.net
| reply to castsucks
Here is the problem with your theory. They didnt actually sell it to him, he defaulted on the contract and didnt return the equipment so they charged him. And yes when you sign the installers work order there is a contract on the back saying that if you dont return the box they will charge you. That doesnt mean they have to turn it on and again, they WILL NOT turn it on. |
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caster666
@sbcglobal.net | reply to imrf
But the canadian ones are sold in the retail chain. |
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imrf
Premium
join:2002-06-06
Utica, MI
·Comcast
·WOW Internet and C..
| Not in the US they aren't. The FCC has nothing to do with Canadian sold, stolen or whatever boxes. The cable company does not have to do anything with a box that was never sold in the US market. SA and Motorola boxes are only sold to the cable companies and the FCC knows this. They FCC will back the cable companies when it comes to this. |
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