Topic 'Rental modem -> Purchased modem procedure' in forum 'Comcast HSI' - dslreports.com http://www.dslreports.com/forum/Rental-modem-Purchased-modem-procedure-23309662 en Fri, 10 Feb 2012 16:44:47 EDT Fri, 10 Feb 2012 16:44:47 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23332699
Software Version: SB5120-2.19.0.14-SCM01-NOSH
Hardware Version: 4
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.4]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23332699 Thu, 12 Nov 2009 17:48:40 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23330796 http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23330796 Thu, 12 Nov 2009 11:56:56 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23329675
The issue is why is your modem rebooting.]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23329675 Thu, 12 Nov 2009 08:03:50 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23328098
2009-11-11 21:28:10 7-Information SEC: Co-Signer CVC from configuration file was verified
2009-11-11 21:28:10 7-Information REGISTRATION COMPLETE - Waiting for Operational status
2009-11-11 21:28:09 7-Information B401.0 Authorized
2009-11-11 21:28:09 7-Information REG: Capability type incorrectly negotiated by CMTS
2009-11-11 21:28:09 7-Information Registration file - downloaded
2009-11-11 21:28:03 7-Information Trying to download Configuration file ...
2009-11-11 21:28:03 7-Information Time of day - retrieved
2009-11-11 21:28:02 7-Information DHCP - parameters acquired
2009-11-11 21:28:02 7-Information DHCP: ACK: Setting (*) CM TFTP Boot file: d11_m_sb5120_silver_c01.cm ]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23328098 Wed, 11 Nov 2009 21:09:52 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23324993 http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23324993 Wed, 11 Nov 2009 10:49:59 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23324925 http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23324925 Wed, 11 Nov 2009 10:38:09 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23324695 http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23324695 Wed, 11 Nov 2009 09:58:02 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23324187 Model Name: SB6120
Vendor Name: Motorola
Firmware Name: SB6120-1.0.1.7-SCM00-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 1.0
Serial Number: 317001927202893204030011
Firmware Build Time: Mar 20 2009 17:48:45

After I plugged in the modem for the first time the LOG file showed the walledgarden config file was loaded and a firmware update was performed while that config was active.
Now the LOG is totally empty (because I did a reset/restart) and the HELP page displays only what is shown above (outside of the HELP page itself).]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23324187 Wed, 11 Nov 2009 07:24:08 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23323829 http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23323829 Wed, 11 Nov 2009 01:29:11 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23323738 said by schja01 : Installed the modem. Looks like I gained some on the download side but lost it on the upload.

At least you got improved download. I got slower results on down and up with the purchased 5101U. Think I'll wait a month or two until this all straightens out before diving into the SB6120. I was getting burned out from all the phone calls , MAC changes, tech appointments and trips to return the new modem and re-install the old one. I don't even know if they have DOCSIS 3 in my area yet.]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23323738 Wed, 11 Nov 2009 00:55:55 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23323268
Mine has:

Firmware Name: SB6120-1.0.1.7-SCM00-NOSH

Unfortunately I can't say whether it is a new load because I failed to note what I had before.]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23323268 Tue, 10 Nov 2009 22:33:07 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23322759 http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23322759 Tue, 10 Nov 2009 20:47:39 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23322455 http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23322455 Tue, 10 Nov 2009 19:51:56 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23322358 said by JimThePCGuy:

said by Hal A :

schja, when you get your SB6120 hooked up, please post your up/down speeds and if they are an improvement. As I posted earlier, the SB5101U I had for two days posted horrible speeds , so I went back to the leased SB5120 for now.
Should be arriving tomorrow.
This is what I get now on Silver:
Last Result:
Download Speed: 15203 kbps (1900.4 KB/sec transfer rate)
Upload Speed: 6665 kbps (833.1 KB/sec transfer rate)
Installed the modem. Looks like I gained some on the download side but lost it on the upload.
Last Result:
Download Speed: 19252 kbps (2406.5 KB/sec transfer rate)
Upload Speed: 3779 kbps (472.4 KB/sec transfer rate)
I accessed the walled garden from my Linux machine and from within Firefox it said "unsupported OS call 1-800-COMCAST". So I called, they transferred me to billing to remove the rented modem and then back to HSI support who updated my profile with the Name/Model/MAC address of the new modem. Including hold times it took the better part of 20 minutes to complete the process.
I am disappointed with the 6120's diagnostic screens. I can't even tell what config file is loaded. Is there some "secret" screens that give more "geek" info?]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23322358 Tue, 10 Nov 2009 19:32:09 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23321140
I told her to just set up Internet service (and she said there would be no interruption in service due to the switchover, which as previously mentioned did not turn out to be the case) and I went home to research our options for TV service. That worked out really well because we got a really good contract package for the cable TV service (after showing a polite and helpful phone CSR the ad on their site and waiting 20 minutes for her to find out how to actually access that deal in their systems).

I do have to say that Comcast seems to have a lot of nice phone CSRs that really do want to help you resolve your issues if you talk to them politely. Unfortunately they're often buried under 5+ minutes of automated messages and phone trees, followed by 10-60 minutes of hold time :P]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23321140 Tue, 10 Nov 2009 15:22:43 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23320980 said by HunterZ:

On a related note: when we got our service "connected" earlier this summer it was actually supposed to be a simple name change on the service, but the person at our local Comcast office said she had to close the account and open a new one in order to change the name.I went through something similar and what that person at your office told you was bunk. I was able to switch names without closing the previous account or losing anything at all.

I hope that if you're having problems at the moment, they're solved quickly and your service works like it should.]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23320980 Tue, 10 Nov 2009 14:56:44 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23320940
On a related note: when we got our service "connected" earlier this summer it was actually supposed to be a simple name change on the service, but the person at our local Comcast office said she had to close the account and open a new one in order to change the name. She said there would be no service interruption, but eventually when the connection switched to the new account all I could get was that screen that Hal A mentioned that has customer and technician links.

I remember the customer link being useless, but I was able to push through the technician link. Still, it didn't seem to get things working. I called Comcast and let it do a remote reset, but that didn't help either. Eventually I ended up talking to a (very nice) CSR who couldn't find anything wrong on Comcast's end. She asked me to shut down all computers in the house except for one, and then she did another remote reset. After that, things seemed to magically work. The CSR then had me go to a specific Comcast URL to enter some account info, but I think that was just to set up an email address.

I think that's the third Comcast cable internet service activation in a row that I've had trouble with. The first was due to the technician throwing a self-install kit at me and running away without adequately testing the connection to the jack (the following technician determined that my exterior splitter or wiring or something was bad and replaced it). The second was due to the technician improperly reading the MAC address or serial # or whatever of the modem, causing activation to fail.]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23320940 Tue, 10 Nov 2009 14:48:43 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23319664 said by GKI:

The SB5102 is the only one w/no USB port, thus no install CD. The SB5102U indeed, has no standby capability. My guess is this is what providers will go to to save $.
Don't confuse the SB5101 with the SB5102. ;)

The SB5101N & SB5102 don't have a USB port.
--
Write me up a 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23319664 Tue, 10 Nov 2009 11:01:29 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23317887 Also, that 5120U doesn't use a wall wart; full power cord, also.
--

The most important service rendered by the press is that of educating people to approach printed matter with distrust.]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23317887 Mon, 09 Nov 2009 23:01:29 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23317789
Not for the button and switch, but for all the phone calls and visits to support it when it gets pushed.]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23317789 Mon, 09 Nov 2009 22:42:25 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23317658 --

The most important service rendered by the press is that of educating people to approach printed matter with distrust.]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23317658 Mon, 09 Nov 2009 22:14:11 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23317269 said by Hal A :

schja, when you get your SB6120 hooked up, please post your up/down speeds and if they are an improvement. As I posted earlier, the SB5101U I had for two days posted horrible speeds , so I went back to the leased SB5120 for now.
Should be arriving tomorrow.
This is what I get now on Silver:
Last Result:
Download Speed: 15203 kbps (1900.4 KB/sec transfer rate)
Upload Speed: 6665 kbps (833.1 KB/sec transfer rate) ]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23317269 Mon, 09 Nov 2009 21:00:42 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23316458 http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23316458 Mon, 09 Nov 2009 18:43:03 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23316432 --
Write me up a 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23316432 Mon, 09 Nov 2009 18:24:08 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23316334 http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23316334 Mon, 09 Nov 2009 18:03:10 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23316284
»www.amazon.com/Motorola-SURFboar···02M3SHXA

Product Features
# Environmentally-Friendly
# All packaging products are made from recycled materials
# The shipping carton is made of recycled corrugated material
# 100% of package contents is created from recycled materials
# Energy Star Compliant
# Smaller Power Supply (PWB) for reduced environmental impact
# USB and Ethernet connectivity to help ensure compatibility with almost any PC or Mac network-ready system
# Supports up to 63 users (with additional networking hardware; not included)
# No telephone lines needed; always on, always connected
# 10/100Base-T Ethernet for blazing speed; capable of downloading at speeds up to 100 times faster than a standard 28.8Kbps analog phone modem
--
Write me up a 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23316284 Mon, 09 Nov 2009 17:52:54 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23316151
Price? Please; wired Ethernet (even in netbooks) is a checkbox item, as every chipset for netbooks (without exception) supports wired Ethernet as standard; in fact, most support wireless (up to wireless-G) as well.]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23316151 Mon, 09 Nov 2009 17:30:15 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23314538 http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23314538 Mon, 09 Nov 2009 12:35:15 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23313981 Myself I'd probably call in if it wasn't immedietely obvious how to do it (I might JUST call in first, I never have to wait (could be because there is a large call center 6 miles away)
if you log in to your account of Comcast .COM and check under the users&settings tab you can see the MAC of all device registered to your account. »customer.comcast.com/Secure/Users.aspx
either way, Install & first, then return seems to be the safest method.]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23313981 Mon, 09 Nov 2009 10:53:41 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23313482 http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23313482 Mon, 09 Nov 2009 09:07:58 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23313328 said by Drizew:

I think you can find a little better price then that for that modem. For $30 more you could even get a DOCSIS 3 modem and not worry about replacing it for a long time.

»www.newegg.com/Product/Product.a···25122011 SB5101

»www.provantage.com/motorola-5451···901Y.htm SB6120

I would go with the 6120. It has a faster processor and also has a gigabit port. Plus there is a chance that your speeds will be more guaranteed since you will be spreading your load over multiple channels once DOCSIS 3 is available in your area.
Thanks. Your DOCSIS 3 suggestions was interesting. ProVantage charges shipping. Amazon has the same modem for almost exactly the ProVantage price when you factor in the shipping costs.
See:»www.amazon.com/Motorola-SB6120-S···6&sr=8-1
I really like Amazon if for no other reason their return policy is very good. They pay return shipping, not restocking fees so I think I'll return the SB5101 and order the SB6120. Like you said it should have a little longer useful life being a DOCSIS 3.0 versus the SB5101 being DOCSIS 2.0.]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23313328 Mon, 09 Nov 2009 08:20:56 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23311723 http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23311723 Sun, 08 Nov 2009 19:58:09 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23311462 http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23311462 Sun, 08 Nov 2009 19:11:57 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23311420
Sorry Hal beat me to it!

Elliot]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23311420 Sun, 08 Nov 2009 18:50:58 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23311375 http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23311375 Sun, 08 Nov 2009 18:46:02 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23310060
»www.newegg.com/Product/Product.a···25122011 SB5101

»www.provantage.com/motorola-5451···901Y.htm SB6120

I would go with the 6120. It has a faster processor and also has a gigabit port. Plus there is a chance that your speeds will be more guaranteed since you will be spreading your load over multiple channels once DOCSIS 3 is available in your area. ]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23310060 Sun, 08 Nov 2009 12:52:53 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23309990 http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23309990 Sun, 08 Nov 2009 12:30:26 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23309782 Thanks.]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23309782 Sun, 08 Nov 2009 11:36:26 EDT Re: Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23309767 If for some reason it doesn't work THEN call in and tell them you are changing modems...ocne you are sure it works correctly you can return the rented modem.]]> http://www.dslreports.com/forum/Re-Rental-modem-Purchased-modem-procedure-23309767 Sun, 08 Nov 2009 11:31:42 EDT Rental modem -> Purchased modem procedure http://www.dslreports.com/forum/Rental-modem-Purchased-modem-procedure-23309662 So I ordered a SB5101 for $60 from amazon and should have it this week.
My question is do I install the new modem and contact Comcast with the new MAC address first to get it activated and then turn in the old modem at the Comcast office after I am up and running or do I need to return the old rental modem first before Comcast will activate the purchased one?
I just want to minimize any difficulties with billing etc.
Tnx.]]> http://www.dslreports.com/forum/Rental-modem-Purchased-modem-procedure-23309662 Sun, 08 Nov 2009 10:56:08 EDT