http://www.dslreports.com/forum/Lots-of-problems-lately-23312911 en Sat, 11 Feb 2012 16:09:19 EDT Sat, 11 Feb 2012 16:09:19 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23368982 said by ablatt:

What about Roger's and Bell's business class service? Do they use the same infrastructure as the residential class service?For the most part the infrastructure is identical. Support for business users is much superior and if you've got the bucks you can have [venue] dedicated lines.

Quality of service for the internet infrastructure impacts both identically -- business support gets better information where residential support gets vague information if any.

Quality of service for provider controlled infrastructure is Superior for business [Fortune 1000] that pay for dedicated lines -- today those numbers are dwindling.
--
David Mozer
IT-Expert on Call
Information Technology for Home and Business]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23368982 Fri, 20 Nov 2009 06:13:42 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23368512
Edit: I love these 99% uptime guarantees you see flaunted around for "mission critical" stuff. Except that still means it can be offline for nearly 4 days over the course of a year. That's not really that exceptional...]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23368512 Fri, 20 Nov 2009 00:27:14 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23367949 said by disagree :

Not everyone uses a computer for leisure. Many people use it only for work. SO its unfair to say people who are annoyed by outages have an attention span of a gnat and we should just grab a book. When my computer goes down i risk losing money. I pay for a consistent service that never goes down.
Give me what you advertise and pay for. You're getting what you pay for. Normalized connectivity at a reasonable price. You're not paying for 5 9's service. I've used my computers for work before, when I was I was on a triple service to make sure I had redundancy. And that was still cheaper then paying for a dedicated business class. I was paying for: Rogers, Bell, and a ISDN line. And my ISDN line was guaranteed 97% uptime.
... you're not paying for anything other then a basic service with a high level of availability 70-90%.]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23367949 Thu, 19 Nov 2009 22:06:53 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23367010 http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23367010 Thu, 19 Nov 2009 18:48:51 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23366960
Do they use the same infrastructure as the residential class service?]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23366960 Thu, 19 Nov 2009 18:40:03 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23366801
For people doing work at home, if it's not critical, then a residential class service usually suffices.]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23366801 Thu, 19 Nov 2009 18:05:41 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23366503
I always thought business service was for offices in plazas etc...]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23366503 Thu, 19 Nov 2009 17:14:10 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23366474 http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23366474 Thu, 19 Nov 2009 17:08:27 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23366255
Do you not think there is some extra onus on Rogers and Bell to provide better than average service given they can operate in a virtually non-competitive environment?

My point is that if Rogers is doing everything they can to provide the highest quality of service that's one thing, but if they have all the advantages of a duopoly and are cutting corners to earn their $500 million a quarter then that's not right.]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23366255 Thu, 19 Nov 2009 16:30:44 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23366199
Congestion is a potential problem on a service that you must oversell. Outages happen and there isn't a thing you can do about them. Like the guy that drove off the road and plowed into a pole bringing down the fibre cable and destroying the repeater. Yes, there are ways to help reduce these things, but introducing redundancy costs big money.

When I moved to Canada from the UK, I was astounded that our power system was controlled using a single computer SCADA (Supervisory Control and Data Acquisition) system. I had previously been working on systems where 2 computers working in a hot-standby configuration was the norm, and in some places 3 computers ... live, hot standby and cold standby was not uncommon! But that's how things are done here.

Sure you've got a right to complain ... can't deny you that, but for what you pay per month you're getting a service which is not capable of providing a service that you can totally rely on with minimal downtime, particularly if you lose cash every time it goes down. It's like buying an old clunker car to use as a taxi (although some taxis are not a lot better than clunkers!) If the engine dies, that's it, game over.]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23366199 Thu, 19 Nov 2009 16:21:42 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23366174 http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23366174 Thu, 19 Nov 2009 16:14:01 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23366037
I was talking more generally about striving to deliver a consistent quality service without congestion, outages, mail failures, poor DNS etc.

People have a right to complain when those occur and Rogers has the money to put towards improving the system.]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23366037 Thu, 19 Nov 2009 15:47:55 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23365960
Residential service is an oversold service by definition. There are no performance guarantees. There are no service response guarantees. That's the ONLY way they can make money on a $50 per month service.]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23365960 Thu, 19 Nov 2009 15:32:06 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23365886
In the duopoly that exists between Rogers and Bell, the consumer should expect the same level of service as any other utility such as water, hydro and gas, regardless of what the contract says.

We are paying upwards of $50 a month and for that, we should expect a consistent quality service.

And so many people are now working from home, that the home office is just as important as the work office.

It is understood that scheduled maintenance is necessary and that should be allowed for but not outages due to poor planning or undercapacity. Rogers made $500 million in the last quarter alone, so they have the money to spend.]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23365886 Thu, 19 Nov 2009 15:22:03 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23365041
You are getting exactly the level of service that you are paying for.]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23365041 Thu, 19 Nov 2009 12:44:50 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23364588 Give me what you advertise and pay for.]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23364588 Thu, 19 Nov 2009 12:14:40 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23360478 said by bacan1 :

Yes, on reflection I think you're right. We should just accept these outages. Completely acceptable. What's 20 minutes here or there? A 20min outage isn't bad. Anyone remember when the entire rogers network went out for the night and took all of Ontario with it a few years ago? Lasted about 8hrs before they got it straightened out. I'll be plainly blunt. 20min is squat, 2hrs is getting on annoying. 3hrs is too long. If you have the attention span of a gnat and can't grab a book for 20min to read then find something to relax with. Then again there were gamers that put up with rogers peering issues for 4months because of a dispute between Rogers and Global Crossing and AT&T couldn't get their shit worked out. YAY doesn't everyone love a 10k-28k ping?

One of my friends used to work for rogers, and we used to joke about how back when it was first launched if there was an outage for 20mins no one would complain. Now if it's down for 5mins, the call centers get hammered into the dirt.

Topic on thread: Not having any issues at the moment, except some SE Asia sites are loading slowly but that's outside their network.]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23360478 Wed, 18 Nov 2009 15:41:35 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23360026 http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23360026 Wed, 18 Nov 2009 14:26:21 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23356605 http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23356605 Tue, 17 Nov 2009 21:31:00 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23352787
I'm trying to find where Rogers promises 100% uptime. Actually trying to find where ANY residential providers promises 100% uptime.]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23352787 Tue, 17 Nov 2009 08:50:04 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23351853 http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23351853 Mon, 16 Nov 2009 23:21:45 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23351595 http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23351595 Mon, 16 Nov 2009 22:17:44 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23347050 said by Sanek:

Part of the network seemed to be down maybe 15 mins ago or so. Could not ping 4.2.2.1 or any other IP I could think of, however 208.84.104.9 (Fibrenoire server over in Montreal) was pinging fine.

I've seen this happen several times recently, but it usually does not last too long and everything comes back up fine.
Depends what "too long" means to you. Last week (when this thread was started), at roughly the same time as the issues this week, the same problems happened and lasted for a few hours.]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23347050 Mon, 16 Nov 2009 02:32:20 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23346918
I've seen this happen several times recently, but it usually does not last too long and everything comes back up fine.]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23346918 Mon, 16 Nov 2009 01:21:42 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23346904 http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23346904 Mon, 16 Nov 2009 01:15:54 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23346885 http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23346885 Mon, 16 Nov 2009 01:08:15 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23346884 http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23346884 Mon, 16 Nov 2009 01:08:09 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23346876 http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23346876 Mon, 16 Nov 2009 01:05:28 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23346869
Can't even go on Youtube this time to blow time, have to do a damn assignment google isn't working.]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23346869 Mon, 16 Nov 2009 01:02:00 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23346867
Facebook, MY OWN WEBSITE, etc. etc... all appearing down.

Wonderful service, rogers. Keep throttling and overcharging. Nice to see all that extra income being put to good use.]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23346867 Mon, 16 Nov 2009 01:00:57 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23346857 http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23346857 Mon, 16 Nov 2009 00:57:45 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23346850 http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23346850 Mon, 16 Nov 2009 00:55:44 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23320526
KEv]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23320526 Tue, 10 Nov 2009 13:35:44 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23320187
Connected with Rogers support via echat and we spent an hour checking my connection. Had to use two computers to ensure the problem was not at my end. Ticket is now with Engineering (whatever that means).

I did check my connectivity this morning (6am) and I was getting 9.9Mbps. Will check again this evening. ]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23320187 Tue, 10 Nov 2009 12:30:16 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23316577
On the plus side, their network is getting slightly faster for latency. A site that I access all the time for work which has been a constant 58-65ms on Rogers for 5+ years now, is now pinging at 45ms which is closer to what I get on TSI DSL.]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23316577 Mon, 09 Nov 2009 18:54:38 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23314686 http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23314686 Mon, 09 Nov 2009 13:12:55 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23314440
KEv]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23314440 Mon, 09 Nov 2009 12:17:20 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313181 http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313181 Mon, 09 Nov 2009 06:59:28 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313163
Try things now.
Everything works for me.

Guess it pays to complain! "

I predict it will happen again, has been doing it everyday...

:p]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313163 Mon, 09 Nov 2009 06:40:05 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313065 Guess I can get back to my business to make cash for Rogers!]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313065 Mon, 09 Nov 2009 06:07:27 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313064
Here's hoping it lasts.]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313064 Mon, 09 Nov 2009 06:07:16 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313066
I'm still mad about the game I got disconnected from though. GRRRRRR]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313066 Mon, 09 Nov 2009 04:43:54 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313062 http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313062 Mon, 09 Nov 2009 04:41:21 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313059 Guys (at least folks in Mississauga)...

Try things now.
Everything works for me.

Guess it pays to complain! :D]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313059 Mon, 09 Nov 2009 04:36:53 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313054 Facebook doesnt work either.]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313054 Mon, 09 Nov 2009 04:33:35 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313050 http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313050 Mon, 09 Nov 2009 04:33:25 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313029 Certain sites load while the majority will not (including pictures).

why why why ... FIX IT!]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313029 Mon, 09 Nov 2009 04:32:39 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313007 http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313007 Mon, 09 Nov 2009 04:32:07 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23312981 http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23312981 Mon, 09 Nov 2009 04:31:54 EDT http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313049 I'm in Mississauga (Rathburn/Fieldgate).
Maybe it depends on the area?

Damn! I'd love to get Wikipedia, because I'm trying to get some homework done LOL!

Google cache is the only thing keeping me going.]]> http://www.dslreports.com/forum/Re-Lots-of-problems-lately-23313049 Mon, 09 Nov 2009 04:25:11 EDT