Re: Verizon takes a shot at AT&T & iPhone in new ads
You have no idea. My mom & my sister had vzw back in the day, they ran screaming from their customer service to (cingular) att and have had them since. I mean complain about coverage all you want, no one's experience even in the same house with the same model device is going to be the same, what keeps us with att is customer service and roll over minutes, not the phones, and not how much 3G coverage they have.
Same here. I had VZW and the service was okay but the billing was ALWAYS messed up and of course in VZWs favor. Every month I would have to call and every month I was told it was fixed. The next month not only would it not be fixed, there would be more billing errors and a LATE FEE for me not paying the last billing error. I went to Cingular and not a problem since. I travel all over on business and never have a problem with connectivity.
the only billing errors I have ever had were because I was too lazy to read the fine print. i'm obviously not saying that you did this.
and anytime that there was a repeating billing error i would go one step higher in the customer service ring. I never suggest talking on the phone with the billing department. instead go to a store where you can be face to face with them (in case you need to choke a b*tch). -- tmodns.net speedtest result 11/5/09 - 2996kbps sbcglobal.net speedtest result 11/5/09 - 5256kbps
This was billing for services I didn't have or more often being double billed. I went a 6 month stretch of VZ charging a single phone number on a single bill for 2 different minute plans as a result of them botching a plan change. After the 6th month of having to call and get it fixed, I just paid the ETF and ported. VZ reps and management were always nice and apologetic but it didn't prevent me from having to call every month, sometimes twice a month (as I would get letters threatening disconnection for not having paid the bill in full). There were a number of months where to avoid disconnection I would have to pay for the plan I didn't have plus the late fees with the promise that it would be credited on the next bill. But of course the credit would never happen and I would get the same screwed up double-plan bill the next month. Verizon billing is a total disaster.
situations like this are why i absolutely believe in the YMMV philosophy when it comes to customer service. its the only way to give services a chance. -- tmodns.net speedtest result 11/5/09 - 2996kbps sbcglobal.net speedtest result 11/5/09 - 5256kbps
Billing issues to see to happen more often than 'normal' with Verizon. I've read a number of similar nightmare stories about FiOS even though it's a completely different division. Perhaps they use the same billing software platform that is prone to errors.
If I didn't have the billing problems I would have certainly stayed with VZW. Thus far AT&T hasn't given me any problems but if they gave me the same coverage problems as I read about I would bail in a second, particularly next year when VZW supposedly gets a new smaller iPhone. »www.usatoday.com/tech/wireless/p···ne_N.htm
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