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WernerSchutz

join:2009-08-04
Sugar Land, TX

1 edit

The cap should be clearly stated in the advertising

said by JohnInSJ:

said by espaeth:

It is the job of marketing departments to sell product, not to be concerned about being 100% forward and showing the full truth.
Especially when trying to take away market share from the established, dominant player

I use the living crap out of my 12/2 business class connection. My average usage is between 120 and 150GB/month: »www.schettino.us/monitor/schetti···and.html


Sure, you can use more. But you're a very very very small minority of the overall subscriber base. We've been round this pole before
Using "the living crap" is a subjective appraisal. I believe if there is a cap, it should be clearly stated, as in the speed, in all advertsisements regarding such connection. What is is for, averages, and all that smoke screen is just marketing to compete against a superior product, as FiOS is.

Until the FTC (not FCC) comes down against this misleading advertising, nothing will happen.

JohnInSJ
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2 edits

If you read the TOS, you'll know about the cap

said by WernerSchutz:

Using "the living crap" is a subjective appraisal.
I use it without regard for any caps (mine are much higher then the non-business class caps, but even so I would not come close to a 250gb cap with extensive use by multiple users) and I am in no way a "typical" home comcast user.
I believe if there is a cap, it should be clearly stated, as in the speed, in all advertsisements regarding such connection. What is is for, averages, and all that smoke screen is just marketing to compete against a superior product, as FiOS is.
It is clearly stated.
Just like all the other TOS are clearly stated. They're right there in the contract you get before you sign up. You do read all that, right?

Show me where, in marketing materials, McDonalds says you'll get fat from eating Big Macs. They show you the nutrition (if you could call it that) numbers, but they market taste, cost, and convenience. It's up to you (the consumer) to decide if the product you are buying is suitable to the task you have in mind.

The FTC has to come down on all the broadband folks with caps - AT&T, Verizon, Sprint, Comcast, Etc. for their capped plans.

You clearly know about the cap.
--
My place : »www.schettino.us
WernerSchutz

join:2009-08-04
Sugar Land, TX

1 edit

Re: The cap should be clearly stated in the advertising

The reason nutrition info is displayed was because that was mandated to prevent glossing over or omitting such important harmful data.

That needs to be done regarding to the advertising and the cap. The fact that I and other informed users know is not the issue, but the fact that the vast majority of users DO NOT.

If it is not such a big deal, why not include the information ?

Would it be ok for a cell phone company with a limited data plan/minutes to omit such important limitations ?

Talking 3000 minutes a month is quite a bit. Would omitting in the advertisements that $50 gets you 3000 minutes be important or not ? Would it mater if the limit would be 100 minutes or 1000 or 2000 ?

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Re: The cap should be clearly stated in the advertising

said by WernerSchutz:

The reason nutrition info is displayed was because that was mandated to prevent glossing over or omitting such important harmful data.

That needs to be done regarding to the advertising and the cap.
Where are the McDonald's ads which spell out the nutrition info?
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WernerSchutz

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Sugar Land, TX

1 edit

Re: The cap should be clearly stated in the advertising

said by sortofageek:

said by WernerSchutz:

The reason nutrition info is displayed was because that was mandated to prevent glossing over or omitting such important harmful data.

That needs to be done regarding to the advertising and the cap.
Where are the McDonald's ads which spell out the nutrition info?
Why don't you ask the one that said that the info was displayed (JohnInSJ) ????

"Show me where, in marketing materials, McDonalds says you'll get fat from eating Big Macs. They show you the nutrition (if you could call it that) numbers, but they market taste, cost, and convenience. It's up to you (the consumer) to decide if the product you are buying is suitable to the task you have in mind."

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Re: The cap should be clearly stated in the advertising

I asked you because you are the one who said Comcast needs to include the cap in their advertising, implying having disclosure in the TOS and elsewhere on their website isn't enough.

You used McDonald's nutrition info as an example, but I have never seen McD ads which spell out nutrition info.
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WernerSchutz

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1 edit

Re: The cap should be clearly stated in the advertising

said by sortofageek:

I asked you because you are the one who said Comcast needs to include the cap in their advertising, implying having disclosure in the TOS and elsewhere on their website isn't enough.

You used McDonald's nutrition info as an example, but I have never seen McD ads which spell out nutrition info.
I did not say that McDonalds ads show nutrition info, JohninSJ mentioned that one.

I drew the comparison regarding cell phone minutes limitations.

fbg

@comcast.net

Re: The cap should be clearly stated in the advertising

Using cell phone analogy is phony, as ISP don't charge usage by the minute.
WernerSchutz

join:2009-08-04
Sugar Land, TX

Re: The cap should be clearly stated in the advertising

said by fbg :

Using cell phone analogy is phony, as ISP don't charge usage by the minute.
Neither do phone companies, unless you pass a "cap".

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said by WernerSchutz:

I did not say that McDonalds ads show nutrition info, JohninSJ mentioned that one.

It isn't important enough to me to keep hammering it, but I don't know how else to read what you said here:

said by WernerSchutz:

The reason nutrition info is displayed was because that was mandated to prevent glossing over or omitting such important harmful data.

That needs to be done regarding to the advertising and the cap.
The bottom line for me is that Comcast's management of bandwidth doesn't appear to be an issue for more than a handful of people relative to their entire customer base. I know it upsets you and IPPlanMan. I guess I just don't understand why you need to tell us the same thing over such a long period of time.

I mean, I do know you don't like it. I'm just as sorry as I can manage to be over that, but it is well documented here, so I'm not likely to forget and most people have better memory than I do. You're on record. You can stop now until such time there truly is something new to tell us.
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WernerSchutz

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1 edit

Re: The cap should be clearly stated in the advertising

said by sortofageek:

said by WernerSchutz:

I did not say that McDonalds ads show nutrition info, JohninSJ mentioned that one.

It isn't important enough to me to keep hammering it, but I don't know how else to read what you said here:

said by WernerSchutz:

The reason nutrition info is displayed was because that was mandated to prevent glossing over or omitting such important harmful data.

That needs to be done regarding to the advertising and the cap.
The bottom line for me is that Comcast's management of bandwidth doesn't appear to be an issue for more than a handful of people relative to their entire customer base. I know it upsets you and IPPlanMan. I guess I just don't understand why you need to tell us the same thing over such a long period of time.

I mean, I do know you don't like it. I'm just as sorry as I can manage to be over that, but it is well documented here, so I'm not likely to forget and most people have better memory than I do. You're on record. You can stop now until such time there truly is something new to tell us.
Why is it OK when someone new complains about the cap for people to say how either: 1) the cap is great 2) it does not affect many people but it is not OK for people to show their dislike about the cap ?

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Re: The cap should be clearly stated in the advertising

If you wish to discuss moderation, we can do that, but we're not going to do that in this thread.

I'm not seeing what you appear to be seeing, so please IM me with links and I'll take a look and review your concerns.
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IPPlanMan
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Of course, it's interesting to note that this "unlimited bandwidth" exists in light of the TOS, which probably say otherwise....

Plenty of contracts have inapplicable provisions in real world practice... even though they're in the contract.

JohnInSJ
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said by WernerSchutz:

The reason nutrition info is displayed was because that was mandated to prevent glossing over or omitting such important harmful data.
Wow are you being dense on purpose?

I said McDs does not advertise that eating their food makes you FAT.

But you can find the nutrition info posted... in the store.

So, now think about comcast ads, and caps... think really hard... see? They do not mention the massive cap in the ads, but it is there for you to see BEFORE YOU BUY.
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DavisPhotog
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2 edits

Is Comcast "throttling" torrent downloads in Oakland?

They don't advertise that eating their food makes you fat because it doesn't do that by itself. It requires excessive consumption. Just playing the devil's advocate here.

Comcast seems to be throttling torrent downloads in Oakland, albeit not heavy enough to immediately suspect them as culprits. I find it hard to get more than 100-300kb/sec down on many torrents, whereas my friend on Time Warner consistently gets 1mb/sec down on a comparably-tiered connection.

What gives, Comcast?
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DavisPhotog
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Re: Is Comcast "throttling" torrent downloads in Oakland?

Thanks!

jlivingood
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said by DavisPhotog:

They don't advertise that eating their food makes you fat because it doesn't do that by itself. It requires excessive consumption. Just playing the devil's advocate here.

Comcast seems to be throttling torrent downloads in Oakland, albeit not heavy enough to immediately suspect them as culprits. I find it hard to get more than 100-300kb/sec down on many torrents, whereas my friend on Time Warner consistently gets 1mb/sec down on a comparably-tiered connection.

What gives, Comcast?
Sorry - we're not doing that. Your problem lies elsewhere.
--
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EG
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said by DavisPhotog:

Comcast seems to be throttling torrent downloads in Oakland, albeit not heavy enough to immediately suspect them as culprits.
Do you have any packet captures such as from the Wireshark application showing spoofed TCP resets to prove it ?

DavisPhotog
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Re: Is Comcast "throttling" torrent downloads in Oakland?

said by EG:

said by DavisPhotog:

Comcast seems to be throttling torrent downloads in Oakland, albeit not heavy enough to immediately suspect them as culprits.
Do you have any packet captures such as from the Wireshark application showing spoofed TCP resets to prove it ?
I would in fact like to get to the bottom of this. I can't seem to make WireShark work on OS X (it opens, says something about building a font library, and then closes). Can you recommend any alternatives?
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jlivingood
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Re: Is Comcast "throttling" torrent downloads in Oakland?

said by DavisPhotog:

said by EG:

said by DavisPhotog:

Comcast seems to be throttling torrent downloads in Oakland, albeit not heavy enough to immediately suspect them as culprits.
Do you have any packet captures such as from the Wireshark application showing spoofed TCP resets to prove it ?
I would in fact like to get to the bottom of this. I can't seem to make WireShark work on OS X (it opens, says something about building a font library, and then closes). Can you recommend any alternatives?
Recommendation - start a new thread. Posting a new issue on a 115-page thread is unlikely to result in satisfactory troubleshooting by other users.
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1 edit
said by jlivingood:

Recommendation - start a new thread. Posting a new issue on a 115-page thread is unlikely to result in satisfactory troubleshooting by other users.
Jason has a good idea here. I started to split your post(s) out to a new topic, but it was impossible to separate your two different subjects.

Try a new thread and post the requested info: »Comcast High Speed Internet FAQ »How To Get Help!
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JohnInSJ
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said by DavisPhotog:

They don't advertise that eating their food makes you fat because it doesn't do that by itself. It requires excessive consumption. Just playing the devil's advocate here.
LOL

Yes, this was my point. I'm glad someone got it.
--
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IPPlanMan
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1 edit

Higher Speeds Force Some to Download More?

Excessive consumption...

Don't the higher service speeds themselves contribute to "excessive consumption"?

You are less likely to download that 2-3 GB 720p HD Movie on Comcast's 1 MB / 384 Kbps service tier than you are to download it on the 12 Mbps / 2 Mbps or 20 Mbps / 4 Mbps tiers.

As for the 50 Mbps / 10 Mbps tier... you're even more likely to download it....

Since the downloads take less time, you'll have a higher consumption...

Fact is, the cap is the same for all of the tiers.
--
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1 edit

Re: Higher Speeds Force Some to Download More?

said by IPPlanMan:

Excessive consumption...

Don't the higher service speeds themselves contribute to "excessive consumption"?

...

Since the downloads take less time, you'll have a higher consumption...
Trying to follow your logic, it seems the "you" would have to be a person with a mission to fill time with downloading. That wouldn't be me. Regardless of the speed of my connection, I download only what I actually need. A faster connection just gets the job done faster, so I can get on with life.

But then the existence of cheesecake, which I do love, in abundance does not cause me to eat it in excess, either.

This is another re-hash, BTW.

said by IPPlanMan:

Fact is, the cap is the same for all of the tiers.
And yet another repetitive comment. Like it, buy it. If you don't, look for something more appealing to you.

Do you have something actually new to discuss in regard to bandwidth limits?
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2 edits

Re: Higher Speeds Force Some to Download More?

said by sortofageek:

said by IPPlanMan:

Excessive consumption...

Don't the higher service speeds themselves contribute to "excessive consumption"?

...

Since the downloads take less time, you'll have a higher consumption...
Trying to follow your logic, it seems the "you" would have to be a person with a mission to fill time with downloading. That wouldn't be me. Regardless of the speed of my connection, I download only what I actually need. A faster connection just gets the job done faster, so I can get on with life.

But then the existence of cheesecake, which I do love, in abundance does not cause me to eat it in excess, either.

This is another re-hash, BTW.

said by IPPlanMan:

Fact is, the cap is the same for all of the tiers.
And yet another repetitive comment. Like it, buy it. If you don't, look for something more appealing to you.

Do you have something actually new to discuss in regard to bandwidth limits?
I believe that having a superior tool enables one to do and accomplish more. The same way if one has a bigger and faster vehicle compared to a bicycle one would travel more or if one would have a bigger house one would purchase more furniture or have larger parties.

That is why one purchases a faster connection, to do more, not ONLY to do it in less time.

I have Comcast TV also and added a few channels I liked because I wanted to watch MORE of the programming I liked. As a result of this purchase, my consumption increased.

I have a cellular data plan because I wanted to use MORE internet access on the go, not only faster.

In this case, the increase in speed can be equated to an increase in EFFICIENCY. In any business oriented mindset, one would expect to accomplish MORE, not only faster. If in a board meeting I would present a device that would increase our efficiency but would expect the overall production to stay at a flat level, that would be unexpected. No, we would want to use the new tool at a stable good level, say 80%, and increase our output.

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said by sortofageek:

Trying to follow your logic, it seems the "you" would have to be a person with a mission to fill time with downloading. That wouldn't be me. Regardless of the speed of my connection, I download only what I actually need. A faster connection just gets the job done faster, so I can get on with life.

But then the existence of cheesecake, which I do love, in abundance does not cause me to eat it in excess, either.

This is another re-hash, BTW.

...

And yet another repetitive comment. Like it, buy it. If you don't, look for something more appealing to you.

Do you have something actually new to discuss in regard to bandwidth limits?
If you had a bigger plate, you could (and many would) take more cake.

Speed means I'm actually going to download that HD Trailer or watch that HD Movie from iTunes/Netflix instead of thinking that it'll take too long.

Remember 56k modems? What was our consumption with those? It was probably pretty low, because none of us wanted to wait for a 60 MB trailer to download. If we were lucky, we'd download the smallest, lowest resolution file possible under the circumstances.

Higher speed connections have driven resolution/size and resolution/size drives higher speeds... hopefully...
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Re: Higher Speeds Force Some to Download More?

Please notice you have a link to this subtopic in the first post in this thread to this which has been driven into the ground a number of times.

Again, I am sorry you are not pleased with Comcast offerings and sincerely hope you find a service more to your liking.
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IPPlanMan
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Re: The cap should be clearly stated in the advertising

So here's a summary:

Comcast Residential:
Ads: No cap mentioned
TOS: Cap mentioned - 250 GB

Comcast Business:
Ads: No cap mentioned
TOS: Excessive use clause, but no cap mentioned
Comcastcares post on DSLR: "... at this time our business accounts do not have a bandwidth cap."

Verizon DSL
Ads/Website Comparison: No cap mentioned -"Unlimited usage - We don’t charge extra or otherwise limit your Internet usage."
TOS: "Bandwidth limits from time to time"

Verizon Fios
Ads/Website: No cap mentioned
TOS: No cap mentioned - Verizon AUP - »www.verizon.net/central/vzc.port···tableUse - Specific Examples of AUP Violations. The following are examples of conduct which may lead to termination of your Service. Without limiting the general policy in Section 1, it is a violation of the Agreement and this AUP to: ... (i) generate excessive amounts of email or other Internet traffic;

Does this state things correctly?
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Re: If you read the TOS, you'll know about the cap

said by JohnInSJ:

I use it without regard for any caps (mine are much higher then the non-business class caps, but even so I would not come close to a 250gb cap with extensive use by multiple users) and I am in no way a "typical" home comcast user.
Without regards? Does it feel unlimited? It's because the cap is high enough in the first place, not because of how much you "use the living crap" out of it.
--
"We're going to start at one end of (Fallujah), and we're not going to stop until we get to the other. If there's anybody left when that happens, we're going to turn around and we're going to go back and finish it."
Lt. Col. Pete Newell: 1st Inf. US Army

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Re: If you read the TOS, you'll know about the cap

For those with business class accounts, it probably feels unlimited because it is, at least for now.

As documented in first post in this topic:
11-06-09 Business Class Accounts not capped per comcastcares See Profile
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Re: If you read the TOS, you'll know about the cap

said by sortofageek:

For those with business class accounts, it probably feels unlimited because it is, at least for now.

As documented in first post in this topic:
11-06-09 Business Class Accounts not capped per comcastcares See Profile
Well that settles that then.... 20-40 dollars more for an "unlimited" amount of usage with all the extras over the residential tier...

And if you call right now....
--
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Lt. Col. Pete Newell: 1st Inf. US Army

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