Re: Verizon takes a shot at AT&T & iPhone in new ads
the only billing errors I have ever had were because I was too lazy to read the fine print. i'm obviously not saying that you did this.
and anytime that there was a repeating billing error i would go one step higher in the customer service ring. I never suggest talking on the phone with the billing department. instead go to a store where you can be face to face with them (in case you need to choke a b*tch). -- tmodns.net speedtest result 11/5/09 - 2996kbps sbcglobal.net speedtest result 11/5/09 - 5256kbps
This was billing for services I didn't have or more often being double billed. I went a 6 month stretch of VZ charging a single phone number on a single bill for 2 different minute plans as a result of them botching a plan change. After the 6th month of having to call and get it fixed, I just paid the ETF and ported. VZ reps and management were always nice and apologetic but it didn't prevent me from having to call every month, sometimes twice a month (as I would get letters threatening disconnection for not having paid the bill in full). There were a number of months where to avoid disconnection I would have to pay for the plan I didn't have plus the late fees with the promise that it would be credited on the next bill. But of course the credit would never happen and I would get the same screwed up double-plan bill the next month. Verizon billing is a total disaster.
situations like this are why i absolutely believe in the YMMV philosophy when it comes to customer service. its the only way to give services a chance. -- tmodns.net speedtest result 11/5/09 - 2996kbps sbcglobal.net speedtest result 11/5/09 - 5256kbps
Billing issues to see to happen more often than 'normal' with Verizon. I've read a number of similar nightmare stories about FiOS even though it's a completely different division. Perhaps they use the same billing software platform that is prone to errors.
If I didn't have the billing problems I would have certainly stayed with VZW. Thus far AT&T hasn't given me any problems but if they gave me the same coverage problems as I read about I would bail in a second, particularly next year when VZW supposedly gets a new smaller iPhone. »www.usatoday.com/tech/wireless/p···ne_N.htm
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