Broadband Tech > Security > Security > Firewall Issue ??

reply to DownTheShore

Re: Firewall Issue ??

said by DownTheShore:

I wish I could help you more, but we've about reached the end of my limited knowledge set.

reply to joepwpb
You might try uninstalling Norton, then using the Norton Removal Tool to get rid of any remaining bits and pieces, and then reinstall it. Maybe something got corrupted along the way during an update.

»service1.symantec.com/Support/ts···08162039

It's an odd problem, that's for sure.
--
Patriotism is not waving a flag, it is living the ideals

I want to retire to the Isle of Sodor and ride the trains.

reply to joepwpb
Hi joepwpb,

This is Mike from the Norton Authorized Support Team.

One thing that may be causing the problem here is the Phishing filter that exists in both IE and Norton Internet Security. Please try disabling the Phishing Filter in IE first (Tools->SmartScreen Filter) and turn it "Off" and then test. If you still have problems accessing the PNC site then disable the Norton Phishing Filter. You can access this setting by opening Norton Internet Security, choose the "Settings" link next to Identity. Turn the "Antiphishing" switch to "Off" and then click the "Apply" and "OK" buttons at the bottom of the window and then test again.

If changing the settings above does not resolve the issue, please follow the steps below to properly remove Norton Internet Security to test.

1. Click on the following link to download the Norton Removal Tool:

Norton Removal Tool and Instructions

2. After you run the tool, please restart your computer. Log into Windows again and run the removal tool again. Restart your computer after it is finished running the second time as well.

3. Test connecting to the PNC site and let me know if you can now connect.

Thank you,
Mike
--
Michael York
Norton Authorized Support Team
Symantec Corporation
»service.symantec.com/priority

reply to joepwpb
Saw the above post and thought I'd check this with my bank site. Since I didn't have the IE SmartScreen Filter on in the first place, I turned it on and then tried to access the site with it and the Norton Anti-Phishing Filter on. No problems accessing the site so the use of both didn't create a conflict in this instance; but this only applies to my site, of course.

reply to Michael York
Thanks Mike...

I should have all that you suggested completed NLT this time tomorrow and will post the results.

Regards,

Joe P

P.S. It appears that you have not received the IM's I sent. Do you see a flashing icon at the top of your page?

I've had the same problem (sort of) with the Met Life online investment website after maybe July 2009. Their website worked great for me up to then. My online banking (US Bank), my 401k, Scottrade, etc, have always worked great. But Met Life online is just bad, barely get logged in, wouldn't go to next pages, wouldn't log out right, etc. I've tried disabling this and that; with little success.

I tried IE6 (&2K with NIS 2006) and tried IE7 (& XP with NIS 2009) (I have tri boot computer (98se, 2k, and xp)); same problem. I think a few sites don't realize they are losing customers. I'm about to transfer my IRAs somewhere else.

TJ

reply to joepwpb
Windows XP clients dont auto update Root Certs, give that a try »www.microsoft.com/downloads/deta···ylang=en

Either Snoopy has been updating Met Life website lately (they do have a banner saying welcome to their new and improved website) and/or the Root Cert update helped a lot. The website seems to be working a lot better this evening.

Thanks,
TJ