 Logan 5Enjoying the CataclysmPremium,MVM
join:2001-05-25
Austin, TX
kudos:7
 ·Comcast
2 edits | Don't believe Sprint Anytime a Company says that job layoffs or cutbacks will have "no impact on the improved customer experience that has been reflected in much higher levels of satisfaction in customer surveys and in independent performance tests", the only thing they are really saying is that they're lying.
They know it, the smart ones in the public know it and what better place to cut from if you're in Management?
*IF* Sprint actually took the time and expense to continually train and educate all their CSR's at the highest level then I would possibly believe the $140k theory but from having worked in a Call Center for a major Fortune 500 Company as a TSE for almost 4 years, I can tell you that the only real training I got was when I went and made the effort to learn something myself. Oh sure we got minimal training on our products & services, just enough to be able to parrot from a script but that was nothing like what some people here think the life of a Sprint CSR is....
Most CSR's make $35-$40k a year due to the entry level nature and high churn of their positions.... Factor in what in-house training they do get and possibly some type of small yearly bonus and I believe the number saved is actually closer to $55-$60k per employee as part of a cost restructuring plan..Thats a far cry from $140k and that means either someone at Sprint has shitty math skills or there are more and deeper cuts coming to infrastructure support staff then are being publicly talked about....
corrected spelling.. |
