| reply to joepwpb
Re: Firewall Issue Hi joepwpb,
This is Mike from the Norton Authorized Support Team.
What version of Norton Internet Security do you have installed? Please let me know the exact version by opening Norton Internet Security, choose the "Help & Support" link in the upper right and then "About". If by chance you are using a pre-2010 version of the software, and your subscription is valid, you are entitled to a free update to the recently released 2010 version for the life of your subscription. If needed I can provide you with the steps needed to update to the latest version.
There are no settings in the Norton Firewall that would block sites. However, you do need to make sure that you have given your browser access in the Norton Firewall. If by chance you had both the Norton Firewall and the Windows Firewall enabled at the same time, that will definitely cause problems.
The first step I would suggest you take is to make sure that you have all of the available updates from Microsoft applied to Windows. After you complete the updates, launch Norton Internet Security and manually run LiveUpdate to ensure you have the latest updates applied. Restart your computer if any updates have been installed. If you are having this problem while using IE 7 or 8, please try to access the site using Firefox and see if you experience the same issue.
If you still get the same results, empty the browser cache in both browsers and then reset the browser security settings to their default setting. If you still cannot access this site, please follow the instructions in the document below.
Resolve website connectivity problems with Norton Internet Security installed
Make sure to click the "what if this didn't work" link at the bottom of the document for further instructions.
Thanks,
Mike
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Michael York
Norton Authorized Support Team
Symantec Corporation
»service.symantec.com/priority |
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 joepwpbPremium
join:2000-12-15
West Palm Beach, FL
1 edit | Thanks Michael!
First, I do not have access to that computer at this time but will in the AM, so I do not know the exact version.
I will try to give you as much information as I know at this time:
**Yes the system is current with all of Windows Updates.
**There is only one firewall on and that is Norton.
**Live Update was run and is current.
**Both Firefox and IE7 were used with no success.
**The browser files were cleaned out and the Security and Advanced settings were reset. In addition I ran CCleaner.
**The PNC Bank website is readily accessible in Safe Mode.
**A full virus scan was run along with Malwarebytes
**The Bank Support Team was contacted twice and they pointed us to the firewall.
**The URL is:
»www.pnc.com/webapp/unsec/Homepag···Personal
That Web page is OK but when the User ID is entered it directs you to another page to enter the password and that is where we get "Page Cannot Be Displayed"
I suspected the Norton firewall because on the first computer, which was running only the Windows Firewall and no Norton product, we were able to log on to the site once we turned off the Windows Firewall.
I will review that support article you referred me to and will repost in the morning.
Thanks again,
Joe P |
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 DownTheShoreTag, you're itPremium
join:2003-12-02
Beautiful NJ
kudos:11
4 edits | I don't have a PNC account, but I went to the website and entered a made-up user name. I did this on a computer running NIS 2010, using the Norton FW. It brought me to
» www -fsc.onlinebanking.pnc.com/alservlet/OnlineBankingServlet
(I just entered some spaces here to get the full address to show). The address bar, on FF, also turned green, which means Extended Validation SSL. Were you getting the green address bar when you got the page denying access?
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Patriotism is not waving a flag, it is living the ideals
I want to retire to the Isle of Sodor and ride the trains. |
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joepwpbPremium
join:2000-12-15
West Palm Beach, FL
2 edits | DownThe Shore,
I don't recall if the green address bar was present in FF but I will check it again. It think it "turns green" in IE, but not sure.
I don't have the exact version of NIS yet but I do know that it is not 2010 as it has 33 days remaining on the subscription.
Thanks,
Joe P |
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