 joepwpbPremium
join:2000-12-15
West Palm Beach, FL
1 edit | reply to Michael York
Re: Firewall Issue Thanks Michael!
First, I do not have access to that computer at this time but will in the AM, so I do not know the exact version.
I will try to give you as much information as I know at this time:
**Yes the system is current with all of Windows Updates.
**There is only one firewall on and that is Norton.
**Live Update was run and is current.
**Both Firefox and IE7 were used with no success.
**The browser files were cleaned out and the Security and Advanced settings were reset. In addition I ran CCleaner.
**The PNC Bank website is readily accessible in Safe Mode.
**A full virus scan was run along with Malwarebytes
**The Bank Support Team was contacted twice and they pointed us to the firewall.
**The URL is:
»www.pnc.com/webapp/unsec/Homepag···Personal
That Web page is OK but when the User ID is entered it directs you to another page to enter the password and that is where we get "Page Cannot Be Displayed"
I suspected the Norton firewall because on the first computer, which was running only the Windows Firewall and no Norton product, we were able to log on to the site once we turned off the Windows Firewall.
I will review that support article you referred me to and will repost in the morning.
Thanks again,
Joe P |
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 DownTheShoreTag, you're itPremium
join:2003-12-02
Beautiful NJ
kudos:11
4 edits | I don't have a PNC account, but I went to the website and entered a made-up user name. I did this on a computer running NIS 2010, using the Norton FW. It brought me to
» www -fsc.onlinebanking.pnc.com/alservlet/OnlineBankingServlet
(I just entered some spaces here to get the full address to show). The address bar, on FF, also turned green, which means Extended Validation SSL. Were you getting the green address bar when you got the page denying access?
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Patriotism is not waving a flag, it is living the ideals
I want to retire to the Isle of Sodor and ride the trains. |
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joepwpbPremium
join:2000-12-15
West Palm Beach, FL
2 edits | DownThe Shore,
I don't recall if the green address bar was present in FF but I will check it again. It think it "turns green" in IE, but not sure.
I don't have the exact version of NIS yet but I do know that it is not 2010 as it has 33 days remaining on the subscription.
Thanks,
Joe P |
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