krichek
join:2004-02-15
Roseville, CA | reply to Hpower
Re: Love the BS said by Hpower:ROFL @ "there is no impact on the improved customer service experience..." hahahaha too funny. Isn't that the truth! As a five year+ customer I walked yesterday and paid the ETF to bring my wife with me. After having an issue that went all the way to "Mr. Hesse's Team" with not even an attempt at a resolution I voted with my wallet and walked!
I just wish I would have listened to some of the other horror stories folks had posted in the past so I could have walked sooner...
Sprint's product has always been great for me, but customer service has always been an issue and when push comes to shove, I guess I'm in the minority of Sprint's customer base in that I'll only take so much abuse before the "cheaper price isn't worth the increased hassle"! |
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 HpowerRoflmao
join:2000-06-08
Glendale, CA | You know, every time I see anything as far as "discounts" or any "cheaper" path, there is always a catch. They have to make money off these "discounts"...right? I never let any stupid sales rep try to trick me into getting some stupid bargain while they are trying to meet their quota. Retail blows. Been there and done that. Never again.
Yea I've been pretty happy with Verizon expect their prices are kinda high, but yea Sprint/Cingular are two companies I'd like to avoid. Also Verizon is horrible at billing; FIOS especially. Too many horrow stories about that.
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The Internet is about to go down....it is actually. |
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| reply to krichek
Face it. Sprint just loves to loose money. They are committed to it. They don't want A+ prime credit customers. They don't want continually trained CSRs. They do not believe customer experience is a profit consideration. They are committed to making a pizza so cheap no one will buy it. Sprint is making a business case of getting executives golden parachutes and selling the company off to another CDMA carrier that wants their network. They are screwing their customers, their employees, their shareholders, and their bondholders, their employees, and their customers - only to keep the cash for themselves. They want to be Earthlink, irrelevant. I cannot think of any other reason why they do the things they do. BTW, I am not a Sprint-branded customer. I am even lower on the totem pole than Boost Mobile - don't laugh - I am a Helio customer apart of Virgin Mobile. DOH. |
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