fillup
join:2009-11-10
Vinton, LA
| [HN9000] Hughes lying about speed
I have the HN9000 modem and subscribe to the ProPlus plan.....which advertises 1.6 Mbps down & 250 Kbps up.
My download speeds have been very slow, for example I download some audio drivers and Firefox reports 22.4KB/sec (about 179kbps).
If you call Hughes, they make you run a speed test from their site ( »satspeedtest.hughesnet.com/cgi/launch2.cgi ). Of course, it ALWAYS reports great speeds. Last test showed 1573 kbps down & 265 kbps up:
If I perform a speed test from dslreports, it shows I'm only getting 129 kbps down & 186 kbps up.
And here is another dslreports speedtest: 78 kbps down & 176 kbps up.
Obviously Hughes is not reporting the correct speed with their own speed test.....so that when you call for help they can tell you that your getting GREAT speeds and that nothing is wrong with your system. BS!  |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
| said by fillup  :Obviously Hughes is not reporting the correct speed with their own speed test..... Time it. Get a stop watch and time your test with the HughesNet site. Then do the math, you might be surprised.
The speeds they advertise are between you and them. They have absolutely no control over what kind of speeds you get back from servers out on the internet. That said, there may be infrequent bottlenecks if they experience problems with their own internet interface.
//greg//
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HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009 |
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JDpower
@direcway.com
| reply to fillup
I had the same problem for months, called tech support till I was blue in the face and nothing helped. One day I decided to try something different, so I disabled the turbo page and changed my DNS Servers and I have had full speeds every since. The Hughes DNS Servers and turbo page servers are overloaded and tech support has no idea. |
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zalternate
join:2007-02-22
BC
 ·TELUS
| reply to fillup
The satellite Internet providers, for some strange reason, consider the NOC(gateway) that you connect too, to be the Internet.
Any lawyer or Judge in North America will disagree.
Otherwise the satellite providers would have to cache current copies of the entire Internet on the server, for you to be able to use the Internet as per advertising.
Another good speed test is to download one of the free program files from Microsoft(not on patch Tuesday), as Microsoft has plenty of capacity to push the data out to you.
--
Consumer Rights is more than just a suggestion. |
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fillup
join:2009-11-10
Vinton, LA
| reply to JDpower
said by JDpower :
I had the same problem for months, called tech support till I was blue in the face and nothing helped. One day I decided to try something different, so I disabled the turbo page and changed my DNS Servers and I have had full speeds every since. The Hughes DNS Servers and turbo page servers are overloaded and tech support has no idea.
I've never tried changing any of the settings......wouldn't know how to. With my luck I'd screw up my system, and then have to deal with tech support. |
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FAPman
join:2009-08-27
| reply to zalternate
"Any lawyer or Judge in North America will disagree."
I will disagree because hughes caches and implements this on a small scale. Therefor claims and speeds can be construed to be true as per advertising. Although not anywhere near actual service, it would be hard to challenge. |
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theGhostPony
join:2009-07-31
Lexington, KY
| reply to fillup
A suggestion for their next cable advert campaign...
"HughesNet. Slightly better than dial-up."
"They have absolutely no control over what kind of speeds you get..." --
HughesNet: We promise nothing. We guarantee nothing. We stand by nothing. |
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fillup
join:2009-11-10
Vinton, LA
| reply to zalternate
said by zalternate :The satellite Internet providers, for some strange reason, consider the NOC(gateway) that you connect too, to be the Internet. Any lawyer or Judge in North America will disagree. Otherwise the satellite providers would have to cache current copies of the entire Internet on the server, for you to be able to use the Internet as per advertising.
How does Hughes get away with that? That is BS! No other ISP rates their speed that way. That is crazy. |
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fillup
join:2009-11-10
Vinton, LA
| reply to theGhostPony
said by theGhostPony :A suggestion for their next cable advert campaign... "HughesNet. Slightly better than dial-up.""They have absolutely no control over what kind of speeds you get..."
Haha.  That is so true. I just wish they would STOP advertising the service so much. I see ads for HughesNet all the time on DirecTV. The satellites are already overcrowded as is. |
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fillup
join:2009-11-10
Vinton, LA
| reply to zalternate
said by zalternate :Another good speed test is to download one of the free program files from Microsoft(not on patch Tuesday), as Microsoft has plenty of capacity to push the data out to you.
Here's me downloading 'Microsoft Security Essentials' straight from MS with their HUGE servers. Look at that blazing speed.... 20.2 KB/sec 
And another of me downloading 'Audacity'.....11.7 KB/sec. HughesNet High Speed Internet.........NOT!
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FAPman
join:2009-08-27 |  Look at the upside, you dont have to worry about hitting FAP! |
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fillup
join:2009-11-10
Vinton, LA
| reply to fillup
Well it's 1:46AM and I'm finally getting some good download speeds. 201 KB/sec while downloading a podcast! I guess Hughes decided to open the throttle.
 |
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yolarry
join:2007-12-29
Creston, WV | reply to fillup
you must be new here.
Got suck into that stupid commercial huh? |
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FAPman
join:2009-08-27
| reply to fillup
Yeah its called the FAP free time between 2am and 7am est no throttling.
Its funny at 2am est when everyone knows to start their downloads and high bandwidth activites the speed goes to 100%. Have to wonder just how much bandwidth hughes really has compared to actual usage during peak times. |
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fillup
join:2009-11-10
Vinton, LA
| said by FAPman :Yeah its called the FAP free time between 2am and 7am est no throttling. Its funny at 2am est when everyone knows to start their downloads and high bandwidth activites the speed goes to 100%. Have to wonder just how much bandwidth hughes really has compared to actual usage during peak times.
Exactly! With everybody going buck wild from 2am - 7am est downloading as much as they can and yet we still get great speeds during this time. With that much bandwidth, I have to wonder WHY the throttling during the day. Anyone downloading too much during the day will get FAPPED anyway so why throttle??? |
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fillup
join:2009-11-10
Vinton, LA
| reply to yolarry
said by yolarry :you must be new here. Got suck into that stupid commercial huh?
Nah. I've actually had satellite internet for years.....going back to the old dial return system. Where I live I have no other option. It's either dial-up or this.
I laugh every time I see those commercials. I yell "DON'T DO IT" but I don't think they hear me.  |
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george357
join:2009-09-18
Hot Springs, NC
 ·HughesNet Satellit..
| reply to fillup
said by fillup :said by FAPman :Its funny at 2am est when everyone knows to start their downloads and high bandwidth activites the speed goes to 100%. Have to wonder just how much bandwidth hughes really has compared to actual usage during peak times. Exactly! With everybody going buck wild from 2am - 7am est downloading as much as they can and yet we still get great speeds during this time. With that much bandwidth, I have to wonder WHY the throttling during the day. Anyone downloading too much during the day will get FAPPED anyway so why throttle??? I personally would say because Hughes' most important customers the large business plans are not using the service then. During the worst times usually 6-10pm est not only do you have more regular users on the system but a lot of business on the left side of the country are probably still using as well.
Just my $.02
George
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Spaceway III HN 9000 Pro+ Plan 1.6 Mbps Down. Acer 5000 series laptop w/AMD 64 bit Turion 1.6ghz, 1gb Ram, 100gb HD. Windows XP SP3, Ubuntu 8.04 Hardy Heron Dual OS. FireFox 3.5.
If at first you don't succeed go fishing! |
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theGhostPony
join:2009-07-31
Lexington, KY
2 edits | reply to fillup
Internet surfing today has been the best I've seen, on a weekday, in a damn long time. No errors, Web Accel hasn't reset and response time has been super. Why, I think I actually enjoyed the experience! 
The difference of course being that today's a government and banker holiday (Veterans Day).
The system behavior (and the numbers) I've observed today are telling indeed.
We're at the bottom of a very, very tall ladder here folks. 
.
--
HughesNet: We promise nothing. We guarantee nothing. We stand by nothing.
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