 IconTime KeeperPremium,VIP,MVM
join:2004-01-07
Little Rock, AR
kudos:3 | International LD isn't free I take it you didn't realize that "Unlimited Long Distance" means domestic long distance only? Otherwise, $60/month for 3/768 DSL, Long Distance, and all calling features is a good deal. Are you having problems with your internet also, or is the rant just about the International long distance? |
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 coldmoonPremium
join:2002-02-04
Broadway, NC
 ·Windstream
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I take it you didn't realize that "Unlimited Long Distance" means domestic long distance only?...
Hi Icon,
It is not that this was a mystery as I also have an international calling plan which is expected to have charges. The issue was that marketing presented a different "description" of what the bundle was supposed to cost.
Before the change to the Internet/phone bundle I had separate DSL and local land line service from Windstream with long distance provided by Sprint. This was costing (minus the Sprint LD service) ~$94/month without any long distance phone charges.
When cold called by marketing, I was pitched a bundle of internet and phone (local & Long distance services) for ~$60/month with unlimited LD in the US. This is a great deal I said to myself as I had the potential of seeing a large discount on what I have been paying for several years now.
Note: I fully expected that international calls would be an additional charge as well as the taxes for those calls plus the usual international cell phone connection fees (when appropriate).
When I got my bill this month, I was surprised to see that my actual bill had increased marginally rather than seeing the substantial savings I was anticipating due to the inclusion of fees and service charges that the marketeer had intimated were included in the $59.95 bundle price.
quote:
...Are you having problems with your internet also...?
The internet service has been solid without too many interruptions and I have always been satisfied with the physical service itself; where I have had issues overall is with the excessive cost of that service as compared to other areas in the Windstream network.
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...or is the rant just about the International long distance?
There is no rant to what I wrote other than the fact that the service has always been overpriced for the speed available. The problem this review cycle is that I feel I was mislead by the marketing department. Whether this was due to lack of proper training for the marketeers or on purpose by omission is irrelevant as it still leads to a dissatisfied, long-term customer.
Kind regards
Mike
--
Returnil - 21st Century body armor for your PC |
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IconTime KeeperPremium,VIP,MVM
join:2004-01-07
Little Rock, AR
kudos:3 | Hi Mike, thanks for the clarification. I have sent you a PM. |
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