| reply to fiberguy
Re: Our job? said by fiberguy:Why are you guys beating up on the reporter? He is the one that said to call back and get another, not Comcast.. he's just reporting what he found is all.. He is expecting the customer, not the provider to find good reps. Why is that my job again?
said by fiberguy:(which, by the way would resolve at least 70% of the problems out there that no one wanted to listen to) You have the statistics how? Where are your sources? I am speaking from my experience, not trying to generalize.
said by fiberguy:only the stupid and the ignorant need to hear that from a live person. Very eloquent, but your missing my point. I wasn't given an option to talk to a live rep for more advanced matters, which was necessary to facilitate getting a support ticket issued. I had to hang up and call until I got someone live. I'm not saying it isn't saving money or whatever for the companies, it is just annoying not to get it right the first time a customer calls, which would be good business and save the company more money. I know it isn't possible to get it right every first time, but the process needs refinement and getting qualified live people helps said process. |
