bt
join:2009-02-26
canada
kudos:1 Reviews:
 ·Start Communicat..
| That advice applies to every large company Every company that employs a large number of customer support staff is going to have that issue. It's an unfortunate and almost universal side effect of having a large customer support department - you end up needing so much staff that not all of them will ever be able to understand all of the necessary issues enough to not need a script.
That's not to say that some companies don't handle it better than others - but that just makes a difference in how many times you have to call (on average) to get someone competent. |
