| WRONG - keep the inept rep on the phone until she/he helps Having worked in a call center, I can authoritatively tell you that if you FORCE the inept rep to stay on the phone with you, he/she will either: (a) become better at the job; or (b) be fired. Call center mentality is to give the customer the absolute minimum of service in the minimum of time....and if you, as the customer, begin forcing the business to seriously and competently address your issues, then you will be instrumental in bringing REAL customer service back to us! |
