said by moonpuppy:- Also, since multiple techs reported the same problem, why did they not fix it? It goes back to the first point in that a truck roll would not fix the issue but it made someone get off the phone early.
Comcast needs a new way of thinking when it comes to customer service and tech support.
Employees aren't dumb. Most will do what is being measured because that is how they keep their jobs and how they get promoted. And if getting off the phone quickly is what they are measured on, that is EXACTLY what they will do - logic and the customer be damned.
