Reviews:
 ·AT&T Southeast
| reply to Kearnstd
Re: Customer service is dead.... Thats exactly what happened at Charter. I worked there years ago. When I started in the internet department, it was all very computer savy people. I learned tons in a short amount of time about networking and broadband in general. Then, about a year after I started, the push for sales came. They stopped screening people on computer ability and started screening on sales backgrounds. Toss in an inept trainer and the reps that hit the floor were nowhere near ready to take support calls. We had to train them on the job at the expense of the customer. Keep in mind that after the sales became a big deal, they only hired sales people for the support jobs. Technial support experience was tossed to the side. The good people quit or went to different parts of the company and all that was left was a handfull of good people in a sea of sales idiots that had no idea what they were doing. Funny how it was at this time that the HSI support satisfaction went into the toilet...
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