 r81984Fair and BalancedPremium
join:2001-11-14
Katy, TX
 ·AT&T U-Verse
 ·AT&T DSL Service
 ·row44
| reply to Mr Matt
Re: Vonage used standard practice for the new business model! I dont think Vonage followed that business model.
They definately fulfulled their promises.
The problem is vonage has no control over their customers internet connection, router, home setup. I bet most of the problems they had to pay their customer service to solve were not their fault.
This also brings up the question if someone can't get service because things outside vonages control is it Vonage's responsibility to troubleshoot or give refunds for?
I would say the customer needs to fix their computer, properly set up their network, and get a fast enough reliable internet connection.
I use Magic Jack Voip just fine, but you can search reviews on this site of people saying how much it sucks when in reality the reason Magic Jack sucks for them has to do with their home setup, spyware and viruses on their computer, and their internet connection.
I just do not think it is fair to say a VOIP service sucks for reasons not in the VOIP company's control.
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Democrats are not Socialists any more than Republicans are. |
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Reviews:
 ·Comcast
·AT&T Southeast
| said by r81984:I use Magic Jack Voip just fine, but you can search reviews on this site of people saying how much it sucks when in reality the reason Magic Jack sucks for them has to do with their home setup, spyware and viruses on their computer, and their internet connection. I just do not think it is fair to say a VOIP service sucks for reasons not in the VOIP company's control. I have a friend who has MJ and it sucks... and it has nothing to do with her computer, her network, her connection or viruses. It's great if the voice stream is actually setup but it only sets up in about 1 out of 3 calls. The calls are setup without an issue, just voice stream doesn't get setup that often. |
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r81984Fair and BalancedPremium
join:2001-11-14
Katy, TX Reviews:
·AT&T U-Verse
·AT&T DSL Service
·row44
1 edit | I doubt it. I have used Magic Jack in hotels and in Canada.
Magic Jack connects every time and no one ever has a problem calling me. I find it hard to believe that your friends connection problems are MJs fault or within MJs control.
Magic Jack has saved me a fortune traveling internationally.
When it comes to VOIP all the provider can do is set up their equipment properly and get a proper internet connect. Everything else is up to the customer and the customers ISP.
I know MJ has done this since it works just fine, even on some pretty slow hotel connections I have used.
And I doubt that Vonage has not done this either.
I think the problem with the complaints again VOIP providers is just stupid customers that want to blame the VOIP provider for their computer and ISP problems.
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Democrats are not Socialists any more than Republicans are. |
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Reviews:
·Comcast
·AT&T Southeast
| said by r81984:I doubt it. I have used Magic Jack in hotels and in Canada. Magic Jack connects every time and no one ever has a problem calling me. That's good it works for you... that's good. But after troubleshooting (and in fact moved it to my location with a different ISP) leading to the same result all the time (call setup but voice stream not setup) then it's certainly MJ. Just because it's 100% perfect for you don't discount the folks it has not worked for. |
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r81984Fair and BalancedPremium
join:2001-11-14
Katy, TX Reviews:
·AT&T U-Verse
·AT&T DSL Service
·row44
4 edits | Did you use the same computer or router each time?
Did you have the MJ set correctly to either "Headset" or "Handset"?
For the call to work and the voice to not definately seems like a port is being blocked on the computer, user's router, or by the ISP.
MJ uses RTP (UDP) in the port range 10,000-20,000 for audio. [Some routers do not route these properly and you probably needed to statically set the port forward or open these up in the windows firewall]
The Call is through ports 5060 and 5070.
All I am saying is these VOIP companies are set up properly and they work.
The issues that causes them not to work are out of the VOIP companies control, but yet stupid customers blame them.
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Democrats are not Socialists any more than Republicans are. |
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Reviews:
·Comcast
·AT&T Southeast
| Same computer or router: No... 2 different computer setups, one Comcast, one Bellsouth. Two different Windows operating systems. Comcast has whatever they sent for service setup, Windows is hanging my Netopia... various port allowing/forwarding done, still same issue. Doubt both Comcast and Bellsouth just happen to be blocking dynamic ports in the exact same manner.
MJ has proper handset setting.
Some are setup properly and some work, some don't work for everyone... some don't work terminating calls to certain areas, some do. It's not cut and dry. Sure there are user errors in some cases but VOIP is not 100% perfect nor is every company out there, VOIP companies can dick things up. But hey, if anyone has any issue with VOIP it must be they are stupid customer.... of course I suppose I could find the threads on here where a VOIP provider went down entirely but those must be just from stupid customers, not VOIP.  |
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r81984Fair and BalancedPremium
join:2001-11-14
Katy, TX Reviews:
·AT&T U-Verse
·AT&T DSL Service
·row44
| There is a difference with a VOIP provider going down (nothing has 100% uptime, especially when you do not have no control over the connection) or being not set up and one customer not working.
I am sorry but I find it very hard to believe that the problem you describe is MJ fault. It would not make any sense.
If you look at the lawsuit they say they suing over Vonage not disclosing that VOIP requires an internet connection.
Obviously alot of VOIP customer are stupid.
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Democrats are not Socialists any more than Republicans are. |
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