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| Only good while you need it I had Vonage for several years. Great reliability, great voice quality, great, great, great! Then, my teens got older and started using their cell phones and I no longer needed an unlimited phone service. Vonage doesn't have any low minute plans so I tried to cancel. What a nightmare. Ridiculous offers to stay to great offers to stay. I agreed to a great offer (3 free months) but my account was never credited. After numerous unsuccessful calls to cancel, I finally canceled the credit card they billed. They still kept my service on for 2 months and billed me for it.
Great company but if you decide you don't need them you're in trouble. |
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krichek
join:2004-02-15
Roseville, CA | said by prestonlewis:I had Vonage for several years. Great reliability, great voice quality, great, great, great! Then, my teens got older and started using their cell phones and I no longer needed an unlimited phone service. Vonage doesn't have any low minute plans so I tried to cancel. What a nightmare. Ridiculous offers to stay to great offers to stay. I agreed to a great offer (3 free months) but my account was never credited. After numerous unsuccessful calls to cancel, I finally canceled the credit card they billed. They still kept my service on for 2 months and billed me for it. Great company but if you decide you don't need them you're in trouble. Exactly the problem I had! I was very happy with their service, never had a problem in the 3+ years I had them but when it came time to cancel due to a move it was ridiculous.
I finally canceled the card as well after 3 more months of billing and calling each time to cancel. 6 months later I start getting calls from a collection agency for 3 months of unpaid service.
Now I tell everyone that asks, stay as far away as you can! |
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 crazyk4952Premium
join:2002-02-04
united state
kudos:1 | This definitely reminds me of AOL... |
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