said by prestonlewis:I had Vonage for several years. Great reliability, great voice quality, great, great, great! Then, my teens got older and started using their cell phones and I no longer needed an unlimited phone service. Vonage doesn't have any low minute plans so I tried to cancel. What a nightmare. Ridiculous offers to stay to great offers to stay. I agreed to a great offer (3 free months) but my account was never credited. After numerous unsuccessful calls to cancel, I finally canceled the credit card they billed. They still kept my service on for 2 months and billed me for it.
Great company but if you decide you don't need them you're in trouble.
Exactly the problem I had! I was very happy with their service, never had a problem in the 3+ years I had them but when it came time to cancel due to a move it was ridiculous.
