 knightmbEverybody Lies
join:2003-12-01
Franklin, TN | reply to crazyk4952
Re: why do people still use Vonage? said by crazyk4952:I am glad that the service works for you. All I am saying is that there are other VOIP providers that will give you those same features for at least $10/month less. And they are? A google search doesn't turn up any VoIP that have the features that my business needs.
I've been using Vonage for over 5 years now with barely a hiccup over the past half decade. It just works and it's damn reliable.
I can't say the same thing about what other people experience because they might have a crappy ISP or some other problem that would interfer with their VoIP experience.
All of my friends and family use Vonage, they never have any issues that I would pin on Vonage. About the most I hear is when the Internet goes down, so does the phone. Well yeah, it's tied to your Internet service.
I have friends that have Comcast VoIP and Charter VoIP; they have a ton of issues with service. So if even the biggest VoIP in the game can't give long reliable service without a hiccup, that makes Vonage stand out even better in my opinion.
I have to agree that Voange customer service really sucks at times. But when it comes to canceling a line, I've never had any issues. Do you really think Vonage is the only *for profit* company in the world that wants to keep your business? What company doesn't want to keep it customers?
I've had to cancel a line or two in my life with Vonage because I just had too many and never had to spend more than 5 minutes doing it. Yeah, they wanted to toss out some offers for me to keep the service, but I told the lady right away that I'm canceling because I don't need the line, not because service sucked. It makes the call really short.
Some people just need to come off the ego. Sure, that doesn't excuse Vonage if the customer service person is being a prick, but come on, thicken up the skin; it's certainly not a perfect world.
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