| reply to matrix3D
Re: Just Call the Bank said by matrix3D:If Vonage tried to pull this and wouldn't let you cancel your account, why not just call up your bank that your credit/debit card is issued through and tell them to no longer accept charges from Vonage? That's what I would do... Vonage wouldn't get their money so they'd turn your service off eventually anyway. while may work once they send it to collections your in deeper water and now your Credit is Jacked up.... |
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| And that would be when you contact the credit reporting agencies to dispute it and notify them that you repeatedly called them to cancel it and they continued to bill you anyway. I would also follow it up with a letter to your State Attorney General and a copy going to the Better Business Bureau. You could also use this as a threat when attempting to cancel -- most businesses don't want to have to deal with an AG or the BBB and this usually forces their hand. |
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nitzanPremium,VIP
join:2008-02-27
kudos:2 | said by matrix3D:And that would be when you contact the credit reporting agencies to dispute it and notify them that you repeatedly called them to cancel it and they continued to bill you anyway. Valid advice- but it's an incredible pain in the behind to actually do...
most businesses don't want to have to deal with an AG or the BBB and this usually forces their hand.
You're thinking in terms of a business that actually cares. Vonage doesn't give a damn about it's customers, and if you think an outsourced customer support agent in the Philippines making $3 an hour is going to care about you threatening them with the AG and BBB you're very wrong unfortunately.
What can you do? just don't get Vonage to begin with... |
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