| I didn't leave DSL, DSL left me DSL offered me:
1. Flakey service (due to squirrels gnawing on lines in the neighborhood). I live about a mile from the Pentagon, so it's not like I'm in the sticks.
2. Appointments that don't have windows. You get to take an entire day off work. No weekend appointments.
3. Appointment no shows. Happened to me twice.
4. Customer service about as bad as it gets.
Verizon has abandoned it's copper infrastructure that the tax payer funded. Is it any wonder the customer is abandoning Verizon? |
| Except for the part about the squirrels, that sounds exactly like a recent experience I had with Alagasco. Called to get my gas connected for the winter, they set up an appointment for two days later, but they don't do time windows shorter than 7 a.m.-5 p.m. This meant I had to take off from work all day, and they never came. Called in just before closing time, and they had no record of the order. I was very nice to the rep, but I let her know I was not at all happy. She then said she could set me up for the next available day, to which I said NO, I couldn't keep taking annual leave to have my gas turned on. After several times on hold, she finally got someone to come out that evening to do it. Then, almost two weeks later, guess who shows up: a guy from Alagasco with an order to turn on my gas. Unbelievable!
I don't think it's so much a telco thing as a monopoly utility thing. |
 alchav
join:2002-05-17
Palm Desert, CA | reply to bostonkarl1
said by bostonkarl1:Verizon has abandoned it's copper infrastructure that the tax payer funded. Is it any wonder the customer is abandoning Verizon? I don't know where you get your information, Verizon might get some Tax breaks, but the Copper Infrastructure came out of the Verizon Budget. Get over wanting DSL and move on, no Company is going to spend money on an obsolete technology. If you want High Speed Internet, get a large group of your Home Owners and research your options. |
