 ropeguruPremium
join:2001-01-25
Mechanicsville, VA
1 edit | reply to dynodb
Re: 24 hr from when said by dynodb:said by ropeguru:Why would they need to get into the house? Especially if the customer does not have an inside wiring protection plan. Their responsibility ends at the NID which is OUTSIDE the house and they are the first to remind the customer of that when there is an issue. They can troubleshoot all the way up to the house without any type of appointment whatsoever. The NID isn't always on the outside of the house. My house is old and what passes for a NID is in the basement. There's also the question of what happens when a tech goes out, finds the trouble to be inside wiring, and leaves. If the customer isn't home they're often going to question whether the tech was there or actually did anything regardless of what a rep told them over the phone. That can lead to a demand for another dispatch. Somehow I doubt all those pushed out appointments had their NID inside. My guess is that percentage is really low.
As to the issue of if the problem is inside.. That is why they have those service tags they leave on your door stating they were out to fix your problem and found the issue to be with the inside wiring or whatever the problem was. Then if you do not have a protection plan you can decide if you want to pay them to fix the issue.
They have done the service tag thing for years and only recently seemed to have stopped. Why is it that it worked well for so long but all of a sudden now it is an issue. Oh, that's right, they want all the money in their CEO's pockets instead of taking care of their infrastructure. |
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 DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:70
 ·AT&T Southwest
 ·DIRECTV
·AT&T Midwest
 ·Google Voice
| said by ropeguru:[Somehow I doubt all those pushed out appointments had their NID inside. My guess is that percentage is really low. Actually, it's higher than you think! I constantly run into the problem of the NID is in the house/garage/basement/etc. I have ran into it quite a bit in all of AT&T's legacy areas.
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If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
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nonymousPremium
join:2003-09-08
Glendale, AZ Reviews:
·Callcentric
| said by David:said by ropeguru:[Somehow I doubt all those pushed out appointments had their NID inside. My guess is that percentage is really low. Actually, it's higher than you think! I constantly run into the problem of the NID is in the house/garage/basement/etc. I have ran into it quite a bit in all of AT&T's legacy areas. Or in a backyard with unknown dogs so does a tech want to rish getting eaten? |
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