Romney2012Defeat Obama 2012-Chg we can believe inPremium
join:2002-03-03
USA
kudos:4
1 edit | reply to ropeguru
Re: 24 hr from when said by ropeguru:Why would they need to get into the house? Especially if the customer does not have an inside wiring protection plan. Their responsibility ends at the NID which is OUTSIDE the house and they are the first to remind the customer of that when there is an issue. They can troubleshoot all the way up to the house without any type of appointment whatsoever. And almost all the testing can be done centrally from a computer to test up to the NID. In fact, if you use the internet, you can initiate that computerized testing yourself from Verizon's web site.
I used that feature last year. But it still took them 2 days to get someone to fix the local cross connect box, even after the system identified the problem source.
Problem was a worker had been in there earlier and pulled several connections just loose enough to cause noise.
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| Problem was a worker had been in there earlier and pulled several connections just loose enough to cause noise. Dealing with Verizon in NYC in coordinating frame relay installs for a law firm, I can't tell you how many times a call to fix something resulting in something getting "jiggled" so that we needed a dozen follow up calls... |
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 ropeguruPremium
join:2001-01-25
Mechanicsville, VA | reply to Romney2012
said by Romney2012:said by ropeguru:Why would they need to get into the house? Especially if the customer does not have an inside wiring protection plan. Their responsibility ends at the NID which is OUTSIDE the house and they are the first to remind the customer of that when there is an issue. They can troubleshoot all the way up to the house without any type of appointment whatsoever. And almost all the testing can be done centrally from a computer to test up to the NID. In fact, if you use the internet, you can initiate that computerized testing yourself from Verizon's web site. I used that feature last year. But it still took them 2 days to get someone to fix the local POP connection, even after the system identified the problem source. Problem was a worker had been in there earlier and pulled several connections just loose enough to cause noise. I completely agree with you. In all the service issues I have had over the years with various phone companies I have always determined first if it was my issue or on their side of the NID before calling. Anytime they scheduled a service call I did not need to be home and the field tech would leave a service call tag on my door with his info, date, time, and what was found. Whether he was able to fix or if it had to be turned over to a different group.
So why is it now a big issue of someone not being home in order to check their line? |
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ropeguruPremium
join:2001-01-25
Mechanicsville, VA | reply to Karl Bode
said by Karl Bode:Problem was a worker had been in there earlier and pulled several connections just loose enough to cause noise. Dealing with Verizon in NYC in coordinating frame relay installs for a law firm, I can't tell you how many times a call to fix something resulting in something getting "jiggled" so that we needed a dozen follow up calls... But in today's response by Veriaon, that would be attributed to the customer not being home for the service call. Even though it was on outside issue. |
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Romney2012Defeat Obama 2012-Chg we can believe inPremium
join:2002-03-03
USA
kudos:4 | reply to ropeguru
said by ropeguru: In all the service issues I have had over the years with various phone companies I have always determined first if it was my issue or on their side of the NID before calling. I still have a telephone test set(from years & years ago) I use to hook at the NID to make sure the problem isn't house wiring before I call. |
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WhatNowPremium
join:2009-05-06
Charlotte, NC | It is getting better but many phone customer can not check anything about their phone service but do no call the power company when a light burns out in the table lamp. Except for customers that had their service put in more then 20 years ago which may be true in older city areas the NID has a place to separate the inside from outside or the regulated from the unregulated. The biggest problem is areas where everybody has a fence and the drop connection is also back property.
From friends I can tell you the phone companies are cutting back on their repair forces and do not give the techs time or support to fix problems in the cable. In most cases they will let the cable get worse until they don't have any other options. They spend a fortune doing work arounds over several years as the section of bad cable continues to fail instead of repairing the damage. Repairs were made as soon as possible on paper insulated pairs but the phone companies have gotten spoiled with PIC pairs because they can ignore small problems in a cable until they no other option. If the PUC let them get away with bad repair times the plant just get worse.
If the phone companies would keep the plant in good repair they would save money. |
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