said by Romney2012:said by ropeguru:Why would they need to get into the house? Especially if the customer does not have an inside wiring protection plan. Their responsibility ends at the NID which is OUTSIDE the house and they are the first to remind the customer of that when there is an issue. They can troubleshoot all the way up to the house without any type of appointment whatsoever.
And almost all the testing can be done centrally from a computer to test up to the NID. In fact, if you use the internet, you can initiate that computerized testing yourself from Verizon's web site.
I used that feature last year. But it still took them 2 days to get someone to fix the local POP connection, even after the system identified the problem source.
Problem was a worker had been in there earlier and pulled several connections just loose enough to cause noise.
I completely agree with you. In all the service issues I have had over the years with various phone companies I have always determined first if it was my issue or on their side of the NID before calling. Anytime they scheduled a service call I did not need to be home and the field tech would leave a service call tag on my door with his info, date, time, and what was found. Whether he was able to fix or if it had to be turned over to a different group.
