said by Rhaas:allows my CSR's to handle non-pays, disconnects and speed tier changes all from a web interface. Which in turn is all handled through radius & pppoe. The CSR's do not need to know anything about the customers equipment, all they need is the customers telephone number or name to look their account up.
I could not have said it better. That was exactly I had in mind when I said some people find it easier. i was having a discussion about that a few eeeks ago and the other WISP owner said he has it set up such that even the front desk receptionist can make changes with very little training.
