Reviews:
 ·AT&T Midwest
2 edits | What a waste by ATT Ive been retired since 2004, but the company would spend the first 24hrs having clerks test, retest, do everything in their power to get the customer (calling them at their work-mentioning a BILL to fix inside wire issues) to cancel the trouble report. Or wait for the "computerized line test" to say the line was "Test OK" so it could be closed without a dispatch out.
Another bad, when a customer calls in, its all voice recognition or push 1 for this and 2 for that. No human interaction. If someone were to be on the other end, and hear the "humm or static" instead of a machine, the report would have been routed to outside dispatch immediately.
ATT or Verizon would rather spend millions on testing trouble to death, not fixing it.
Customers often just give up, and go cellular or VOIP because of the BIG BOYS inability to handle their problems. |
