iansltx
join:2007-02-19
Golden, CO
kudos:2 Reviews:
 ·Comcast
| $300k and I'll turn it around! Or run it into the ground. Your choice...running the company into the ground will yield quicker ROI though 
Seriously, Charter could get ahead of the competition by:
1. Deploying DOCSIS 3 like Comcast is doing (putting it everywhere)
2. in FiOS areas, bump upload speeds on all tiers to be close to FiOS speeds.
3. Pay attention to customer service/tech service
4. Adjust pricing to be a few dollars lower per month for the same service than competitors, where competition exists. When competition doesn't exist, use DSL + POTS + sat service from the nearest city where available as a benchmark, but allow internet pricing to be higher since cable has better upload speeds.
5. If profits start showing, switch to all-digital ASAP.
This might result in price increases for customers again, but it will mean the company stays around and can actually offer decent service to its customers. |
