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motorcyclist

join:2009-11-24
West Covina, CA

3 edits

Need help setting up Westell 6100G modem...

Hi all,

I have been having Verizon DSL in the Los Angeles area for about 4 years. The DSL modem is an old Westell Wirespeed. It has been working fine in the last 4 years, may be except a few times when the line had problem.

Last week, the line became flaky again and they just sent me a new Westell 6100G and I'd appreciate any help you could give.

- I have a Netgear wired/wireless router connected to my old modem and it works fine with my old modem. My Verizon DSL doesn't require log in with username/password. I didn't have to do any setup with my old modem. I just plugged it in and it worked. My router uses 192.168.0.1 subnet (does it matter?)

- when I replaced my old modem with the new 6100G in its place, I had no connection. The INTERNET light was red. What is this INTERNET light? (my old modem has 3 LEDs: POWER, READY (when connected to the wall) and ETHERNET (when connected to router))

- with the new modem, when I connected my computer directly to the modem, my computer was assignment an IP of 192.168.1.42. The INTERNET light was RED.

- I connected to 192.168.1.1 and logged in with admin/password and got to the menus but I am not sure what I need to change? I already disabled the "Walled Garden" as suggested here.

- What exactly do the 3 LED lights mean? (DSL/DATA/INTERNET)

- I would appreciate your comments/helps/suggestions.
Thank you very much.
-mike-


aefstoggaflm
Open Source Fan
Premium
join:2002-03-04
Bethlehem, PA
kudos:7
Reviews:
·PenTeleData
·Verizon Online DSL

1 edit
I guess that you are in a DHCP area.

If my guess is correct, in your netgear router you need to spoof/clone the MAC Address of the router.

What is the model of that Netgear router?

[EDIT] And I point to »Verizon Online DSL FAQ »How do I use a router with the Westell 6100?

--
Please use the "yellow (IM) envelope" to contact me and please leave the URL intact.

motorcyclist

join:2009-11-24
West Covina, CA

2 edits
Thank you for your reply and I appreciate it.

Yes, I believe my area is DHCP as I never need to use a log in username/password to connect to DSL.

The Netgear router is a 614. It was set up as DHCP for a subnet of 168.192.0.1 and set to 'obtain IP dynamically' with my old modem.

I will try the link your provided tonight and will report back.

More questions:

- The FAQ said to set the 'protocol' to 'bridge' and 'bridge mode' to 'bridge'. I saw another FAQ on verizon web site saying to set 'bridge mode' to 'routed bridge'. What is the difference between 'routed bridge' and 'bridge'? Which one is correct?

- Why do I need to clone the modem's MAC on the router? With my old modem and router, I didn't have to?

Thank you.
-mike-


Bytebender
Premium
join:2008-02-12
Canada
The main difference between the two modems is the Wirespeed is a modem, but the 6100G is a modem/router combination.

The DSL light would be the same as the Ready light on the old modem - indicates whether or not the modem can achieve sync.
The Data light is like the old link light - indicates a connection between PC and modem.
The Internet light indicates whether or not the router built into the 6100G has a valid Public IP address. (red or out = no)

DHCP circuits bind the MAC of the connecting device to the Public IP. So, currently your Public IP is bound to the MAC of the Netgear, that's why the new one doesn't get connected.
The DHCP binding can be broken by first releasing the IP from the Netgear Status page before disconnecting the old modem; or by leaving the modem and router powered off for a few hours (2 to 4); or by calling tech support and having them release it.

The FAQ referred to by aefstoggaflm is the correct way to bridge the 6100's - although be aware that as several people have posted here - the newer G model (6100G) sometimes doesn't connect right away after being put into bridge mode.

Honestly, if the old Wirespeed is working well, I wouldn't bother swapping.
--
reboot, reset, reconfigure, then recycle.

vandergraff2

join:2005-10-17
Los Gatos, CA
reply to motorcyclist
I just made the same change - Westell Wirespeed to Westell 6100G.

Following the link posted above worked perfectly for me

»Verizon Online DSL FAQ »How do I use a router with the Westell 6100?

I am using a Linksys Router with 192.168.1.1 IP address - so I had to connect a laptop to the 6100G to put it in bridge mode - but it sounds like you won't need to do that if your netgear router is using 192.168.0.1

I have always had to clone my MAC address when changing routers (my current Linksys Wireless N router now has the same MAC address as the original PC LAN card I connected way back when - as have all the other routers I have used since then). However if you put the 6100G in bridge mode this shouldn't matter as you'll be using the MAC address from your Netgear router - which was previously connecting fine.

Interestingly the 6100G is connecting slightly slower than the old Wirespeed 2110 - so I have gone back to the old modem.

motorcyclist

join:2009-11-24
West Covina, CA

2 edits
Thank you all, for your help and I appreciate it very much.

- The old modem is still working fine. It happened the week before and it happened again last week that I couldn't connect to the Internet. After calling Verizon tech support without really much help, the problem seemed to fix itself after turning it off for a few hours.
Then they told me that they were going to send me a new modem and I will just return the old one back to them, for free. Since my old modem is more than 4 years old, I thought, may be it's time to upgrade and I like all the options available (at least more visibility than my old model which I couldn't see anything) in the 6100G so I am trying to make it work before I send back the old modem.

- I will try to release the IP tonight and see if I can get away from cloning the MAC first. As I said, I didn't have to with my old modem.

- Question for vandergraff2: So did you set your 6100G's bridge mode to 'bridge' ? What exactly is "routed bridge" mode?

I will report back.
Thank you all again. I truly appreciate all your helps.

-mike-

vandergraff2

join:2005-10-17
Los Gatos, CA
My 6100G used the 'red and black firmware' reffered to in the link above. I didn't see an option for 'routed bridge'. I set it in bridge mode per the instructions in the link.


Bytebender
Premium
join:2008-02-12
Canada
reply to motorcyclist
Basically, think of a router such as the one in the 6100 as having 2 sides, public and private.
The public side faces the WAN - the "protocol" setting tells that side how to connect to the WAN, PPPoE, DHCP (bridge), PPPoA, etc.
The private side faces your LAN - the "bridge mode" setting decides whether the router functions, NAT, QoS, etc., will be employed on the LAN (routed bridge), or not (bridge).
--
reboot, reset, reconfigure, then recycle.

motorcyclist

join:2009-11-24
West Covina, CA
Thanks again. Last night I came home from work so late that I haven't played with it. I will report back.

From what you all are saying, I should be able to following the FAQ to put the 6100G into bridge mode and disable its own DHCP, then put it where my old modem is (between the wall jack and my Netgear router) and it should be ok, as my Netgear router has been the only one that gets the dynamic IP from DSL via DHCP from Verizon with its own MAC address so technically if the 6100G is in dumb bridge mode, things will be transparent just as before, without the need to clone the MAC address of the 6100G onto my Netgear router.

Does this sound right?
Thanks again.
-mike-


Bytebender
Premium
join:2008-02-12
Canada
bingo

motorcyclist

join:2009-11-24
West Covina, CA
said by Bytebender:

bingo
Thanks! Good to hear that
Will sure report back.
Have a great Thanksgiving holiday, everyone!
-mike-

motorcyclist

join:2009-11-24
West Covina, CA

4 edits
Thank you all,
Here is the report and what I saw was slightly different than the FAQ:

- I connected the 6100G directly to my computer with an Ethernet cable. No line going to the wall jack. Then used Firefox to connect to '192.168.1.1' and log in with admin/password. (the menus are 'red and black')

- I followed the FAQ here. Set 'protocol' to 'bridge' and set 'bridge mode' to 'bridge'. Then disabled (uncheck) 'Private LAN DHCP Server Enable'. After I clicked on 'Apply', the modem rebooted as expected, but I was never able to get back to 192.168.1.1 again.

I thought I did something wrong. SO I pressed the 'RESET' button on the back of the 6100G for 30 seconds or so to reset everything back to factory default and repeat the FAQ settings as above. The samething happened: as soon as I clicked on 'Apply' at the 'Private LAN DHCP' screen, the modem rebooted and I wasn't able to connect to it again at 192.168.1.1.

- Anyway, I turned it off and put it where my old modem was (between the wall jack and the Netgear router). Powered it on and it connected to DSL just fine. My Netgear router immediately got a valid IP from Verizon and I'm typing this from the connection made by my new modem. So it's fine. Thank you all.

Note: the INTERNET light is now off permanently. The DSL and DATA lights are ON and always solid (no blinking) even when transferring data. Is this normal?

- However, now when I tried to connect to 192.168.1.1 (6100G's ip address) and I got no response. How do I get back to the 6100G's menu without having to RESET it again? (I still can connect to my Netgear router at 192.168.0.1 just fine). I couldn't connect to 6100G at 192.168.1.1 with or without the Netgear so the router is not the problem.

I would appreciate any suggestions and comments.
Thank you all.
-mike-


aefstoggaflm
Open Source Fan
Premium
join:2002-03-04
Bethlehem, PA
kudos:7
Reviews:
·PenTeleData
·Verizon Online DSL

2 edits
If you wanted to get in there with the modem in bridge mode: In you Netgear 614 router, I point you to »Linksys FAQ »How do I access a modem that is connected to the WAN port of a Linksys Router?

Note: Since you do have a Linksys, the LAN of the modem starts with 192.168.1, and if you do not have a hub..

#1 Go to Basic Settings

#2 The screen will look the screen that you see at

»www.portforward.com/english/rout···6142.jpg

#3 When asked if you require a log-in, say no.

#4 For the IP Address , enter in 192.168.1.5

#5 For the subnet mask, enter in 255.255.255.0

#6 For the default gateway, enter in 192.168.1.1

#7 For the DNS Server #1, enter in 192.168.1.1

#8 All other settings leave alone, and press save changes OR the apply button.

#9 When done in the modem, go to back to Basic Settings in the Netgear and change the settings back to what they should be to get online.

^^
--
Please use the "yellow (IM) envelope" to contact me and please leave the URL intact.

motorcyclist

join:2009-11-24
West Covina, CA
Thanks for the reply.

I don't have a Linksys. I have a Netgear WGR614. It's subnet is 192.168.0.x so it's different than the modem's IP of 192.168.1.1.

When I tried to connect to 192.168.1.1, even without the router in between, by connecting the modem directly to my computer with an Enet cable, the connection timed out.

The modem's ip is 192.168.1.1.

JohnA
Premium
join:2003-09-16
Pittsburgh, PA

The Gs seem to hang up when put into bridge. I'd let it sit for a couple hours, then come back and power cycle the modem, then power cycle the router.

motorcyclist

join:2009-11-24
West Covina, CA
Update:

- When I connected the modem directly to my computer and setting my computer's IP to static ip of 192.168.1.2 (same subnet as the modem's ip of 192.168.1.1), I was able to access the menus. However, when I put it back between the router and the wall jack and set my computer back to dynamic, it couldn't connect. My router is set to DHCP for the LAN with the subnet of 192.168.0.x so theoretically, it should be fine, but it isn't.


aefstoggaflm
Open Source Fan
Premium
join:2002-03-04
Bethlehem, PA
kudos:7
Reviews:
·PenTeleData
·Verizon Online DSL
said by motorcyclist:

Update:

- When I connected the modem directly to my computer and setting my computer's IP to static ip of 192.168.1.2 (same subnet as the modem's ip of 192.168.1.1), I was able to access the menus. However, when I put it back between the router and the wall jack and set my computer back to dynamic, it couldn't connect. My router is set to DHCP for the LAN with the subnet of 192.168.0.x so theoretically, it should be fine, but it isn't.
Ok.

I believe that the modem is in bridge mode.

Can you access the net with router, now?
--
Please use the "yellow (IM) envelope" to contact me and please leave the URL intact.


Bytebender
Premium
join:2008-02-12
Canada
reply to motorcyclist
When the 6100 is in bridge mode it's normal for the internet light to be out as the unit does not have a public IP.
It's also normal to not be able to access the GUI without directly connecting and setting up a static IP on the PC.

--
reboot, reset, reconfigure, then recycle.

motorcyclist

join:2009-11-24
West Covina, CA
reply to aefstoggaflm
Oh yes. I can access the net with the router -> 6100G -> wall jack just fine. I just couldn't access the modem's menus now, unless I connect it directly to my computer.

I guess I am fine now. I probably won't need to access the modem's menus that frequently anyway.

Thank you for all the help! You all are great!

-mike-

motorcyclist

join:2009-11-24
West Covina, CA
reply to Bytebender
said by Bytebender:

When the 6100 is in bridge mode it's normal for the internet light to be out as the unit does not have a public IP.
It's also normal to not be able to access the GUI without directly connecting and setting up a static IP on the PC.

Not that I need to access the GUI that frequently but I thought it's just weird.

From what I understand, when everything is in place (netgear -> modem -> wall jack), with netgear serving the subnet of 192.168.0.x , while the modem has the ip of 192.168.1.1, technically, when I connect to 192.168.1.1, the netgear will forward it to the modem as it's not in its subnet of 192.168.0.x and the modem is supposed to respond.

Anyway, now that it's connected to the net, I'm happy
Thanks again!
-mike-


Bytebender
Premium
join:2008-02-12
Canada
said by motorcyclist:

From what I understand, when everything is in place (netgear -> modem -> wall jack), with netgear serving the subnet of 192.168.0.x , while the modem has the ip of 192.168.1.1, technically, when I connect to 192.168.1.1, the netgear will forward it to the modem as it's not in its subnet of 192.168.0.x and the modem is supposed to respond.
...
The request has to come from a device that has a 192.168.1.(2-254) IP, that's one catch.

Anyway glad it works, enjoy!
--
reboot, reset, reconfigure, then recycle.

motorcyclist

join:2009-11-24
West Covina, CA
Thanks. I didn't know that!

If the request didn't come from the same subnet as the modem (in my case it comes from 192.168.0.x instead of 192.168.1.x) it won't respond?

Guess I will have to connect the dual cables as in 1 of the posts here to be able to get the DSL status while I'm online then...

Thanks again.
-mike-


Jodokast96
Stupid people really piss me off.
Premium
join:2005-11-23
Erial, NJ
kudos:2
Reviews:
·Verizon Online DSL
said by motorcyclist:

Guess I will have to connect the dual cables as in 1 of the posts here to be able to get the DSL status while I'm online then...
Not sure if this is the one you mean, but here is an alternative to what you are doing now. »Get Modem Stats while Hooked Up to Router?

vandergraff2

join:2005-10-17
Los Gatos, CA

1 edit
According to the linked post the NAT firewall of the router (linksys, netgear, etc) is not by passed in areas using pppOE - but is that still true in areas using DHCP. It would seem that in a DCHP area the firewall might be by-passed?


Bytebender
Premium
join:2008-02-12
Canada
All I did was connect an old 10 base ethernet hub between the modem and the router and ran an ethernet cable from it to near a computer. When I want to check modem stats, I just change that computer's IP and plug in the ethernet cable from the hub for a minute.
--
reboot, reset, reconfigure, then recycle.

motorcyclist

join:2009-11-24
West Covina, CA
Let's say I put in a hub on the modem like you said, with 1 cable going from the hub to the router then another cable going from the hub to my laptop.

Since my laptop has dual Enet. Let's say I set the wireless to use DHCP, which gets the Netgear router's subnet (192.168.0.x), then set the wired Enet to the modem's subnet of 192.168.1.x. Then when I access the web, I used the wireless. When I need to access the modem stat, I use the wired Enet?

But then how do I specifically tell my browser to go out using the wireless or wired when both Enets are active?

Thanks again.
-mike-

motorcyclist

join:2009-11-24
West Covina, CA
Ok, I think I can use the command line 'route' command to add routes to direct any traffic to any Enet interface. I'll give it a try after I find a hub...