| Small billing issue. I'm not sure if i should put this here or on the verizon fiber optics forum. Anyway my new bill is up and i noticed a small problem in my favor though. It seems that they are charging me for the 15/5 internet but i'm receiving the 25/15. I'm thinking i should just keep quiet about this and not have them correct it and have to pay more. Thoughts? |
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 darciliciousCyber LibrarianPremium
join:2001-01-02
Forest Grove, OR
kudos:1 | You might just be experiencing the "fluff" -- that is getting higher speeds than the tier you signed up for. (I'm signed up for 25/15 and get 25/25). |
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| I don't think that's it. The "fluff" is way too high to be that i think. I've topped out at speeds of 3.2 megabyte/s down and 2.1 up. I used the verizon fios speed test on their site and got 26mb down and 20mb up. That's some serious fluff if that's the case! Not that i'm complaining either way. |
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| reply to Timothy28
It is possible to be provisioned for a higher speed than what you're being charged on your bill.
What's your account info? I'll fix it for ya! jkjk |
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| Hahaha funny. Funny thing is the first bill i was charged for the 25/15 but the second one is 15/5. |
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1 edit | Ah that makes more sense then.. the old data profile could still be active instead of the new one. |
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| Shouldn't the old one be right though since it had the 25/15 on it? |
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1 edit | But you're paying for 15/5? So a profile set for 15/5 would be right? Right? |
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| Yep that's what it appears to be. |
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guppy_fishPremium
join:2003-12-09
Lakeland, FL
kudos:1 | reply to Timothy28
On the provisioning side, 15/5 and 25/15 are both identically provisioned as 25/25, that what we call "fluff" around here. Been this way for over 6 months |
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