Seems very bureaucratic. A quick glance on their site seems it takes at least 10 days and the utility can delay it up to 120 days!
Here in Florida they get 2 business days. If they didn't respond, too bad I have the go ahead to dig and am not responsible for the damage. -- PRescott7-2097
I instal new crossings with lights and gates for the railroad. And yes after the call goes out for a dig ticket they have 48 hours and then we go to work. By than everything is usually marked. Most of the time and in rare cases the ones that we do hit are cable companies coax running through culverts and other things so they can run things faster accross the tracks. Its rare though but it has happend to us. As far as I am concerned 15 days is plenty to fix messes. Another thing I work crossings in 5 states and the 48 hours applies to all of them in the mid west.