3 edits | Wildblue started out excellent with high ratings. They even won an award here at BBR for excellent customer reviews. Then the CEO who was a tech guy was replaced with a money guy. Wildblue systematically degraded the service by reducing our cap and making the punishment for FAP violations harsher. They added the DAMA scheduler which doubled the latency from about 600 ms to 1,200 ms ruining the ability to play games. The DAMA scheduler freed upload time slots allowing them to pack more customers onto popular spot beams. They refuse to give priority to VOIP packets preventing Internet telephones from working. They pack their popular spot beams full of customers until service slows down to a crawl during prime time. They have been reluctant or just plain slow to upgrade their gateways to serve more customers. They refuse to admit when they have technical problems often blaming the customer instead (power cycle modem, its your router, run virus scan, etc.). They increased the price of their packages on popular beams and advertise special low rates on lightly used spot beams. They increased the service commitment from one year to two years.
The problems with residential satellite Internet are caused by greed, not technical limitations. ViaSat might be different, and pigs might fly.
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Value Pack, beam 31, Riverside gateway |
