Customer Defection Rate?
Hmmmm I have friends who are state employees who hate AT&T and can't get rid of it because of long term contracts the state has with Mother Bell. If the states and their emplyees defected - I do not know any that use AT&T privately - what would that say about customer service. One thing I do know for sure is Verizon works a lot better in rural areas where Verizon towers are than AT&T does. It's all about the bottom line.
Mac: No windows, No Gates, Apple inside