| On the first point The first point makes sense if you think discounting the phone at time of purchase is the only cost that goes into signing up a customer....
which it isn't by a long shot |
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| said by wireless buy :
The first point makes sense if you think discounting the phone at time of purchase is the only cost that goes into signing up a customer....
which it isn't by a long shot
The costs you are talking about are made back in the service, not the costs of the phone.
If it weren't then why would T-Mobile sign me up for a 1 year contract on a phone that was a Pre-Paid T-Mobile phone?
Try again. |
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| reply to wireless buy
Granted but why should the customer be on the hook for reimbursing a company for all the costs of signing the customer up?
If it costs $X to advertise to me and so on why should I have to agree to pay for such costs if I end service because the service is unsatisfactory? The company needs an incentive to provide a quality service. If their risk is assumed, up front, by the customers, what is their incentive to actually provide a satisfactory service so the customer doesn't bail?
That seems to suggest that companies have a right to be guaranteed a certain return and that much of the risk should be carried by the customer.
Since when is capitalism supposed to be risk free for business?
It costs money to sign people up. You then work to meet the needs of customers to keep enough of your customer base happy that you can maintain a viable business. The customers aren't responsible for guaranteeing that you don't lose money. |
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