 RobIn Deo speramus, God Bless the USAPremium
join:2001-08-25
Kendall, FL
kudos:2 | reply to fAcEtIOUs
Re: How about this classic? said by fAcEtIOUs:How about they have idiots programming their billing systems and can't figure out how to not charge users even though they told Verizon to disable online data access. And their phones programming allows users to turn on data by accident by picking a wrong menu option. I don't think it's the programmers who are at fault...
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1 edit | It might be, at least to begin with. Verizon is abysmal when it comes to their billing systems. But it doesn't explain why the problems don't get resolved.
There are legitimate questions here about how the volume of these errors suffered by Verizon customers, be they this $1.99 fee, or the phantom FiOS TV fees that enjoy popping up -- they make quite a tidy profit off of their own dysfunction by customers who don't examine their bill with a fine-toothed comb.
I mean, this is a company that can wire 40% of its footprint nationally with fiber to the home in three to four years, but they can't bill their customers accurately? |
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RobIn Deo speramus, God Bless the USAPremium
join:2001-08-25
Kendall, FL
kudos:2 | said by Karl Bode:I mean, this is a company that can wire 40% of its footprint nationally with fiber to the home in three to four years, but they can't bill their customers accurately? From what I understand, even their FiOS division suffers from constant billing problems.
Maybe it's this $1.99 fee that funds the FiOS project 
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 en102Canadian, eh?
join:2001-01-26
Valencia, CA | In these mega corps like VZW, there's probably a group that defined what the programmers were to put into the system, and somewhere along the way (either programmer, or audit)a logic step is missing, and due to the programmer / business relationship, it is stuck in a 'NMP' finger pointing.
Eg. Programmer put in code that any messages/data access requires a $1.99 fee / month.
VZW sends out a text message monthly for 'free' with your balance.
User gets charged $1.99 data fee, but no txt message fee (as text is disabled).
Need some upper/middle management to step in and take care of the issue and eat crow. |
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| I would imagine that's exactly where it's starts, but if you read the insider quoted in the last Pogue column, it's highly inferred that at this point Verizon's fully aware of the problem -- they just don't want to fix it because it generates millions in additional revenues annually. For doing nothing (well I guess they have to incur their own support costs). Nice profit margin I think. |
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 SrsBsns
join:2001-08-30
Oklahoma City, OK | reply to Karl Bode
Att started charging data like this about 4 months ago. You use 1 kilobyte and blam flat $2.00 fee. No collusion here... |
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 winsyrstrifeRiver City BouncePremium
join:2002-04-30
Brooklyn, NY | reply to Rob
LMFAOd at work. |
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| reply to SrsBsns
Yes, just like the 200% collective increase in SMS prices. Accidental uniformity. |
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 N3OGHYo Soy Col. "Bat" GuanoPremium
join:2003-11-11
Philly burbs
kudos:1 | reply to Karl Bode
Plain and simple greed.
Remember, greed is good. At least Gordon thinks so......
Speaking of classics, classic flick....
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Petty people are disproportionably corrupted by petty power… |
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N3OGHYo Soy Col. "Bat" GuanoPremium
join:2003-11-11
Philly burbs
kudos:1 | reply to Karl Bode
said by Karl Bode:Yes, just like the 200% collective increase in SMS prices. Accidental uniformity. On something that costs them zip, zero, NADA.
Freaking ripoff...
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| reply to Karl Bode
It's not new at all. Even older than these anecdotes can pinpoint! This issue has been going on along with other billing related jackassery for over 10 years with vzw.
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