also do they keep a database or flag an account with something that a normal CAE cant just remove?
because i know with how hard service CAEs are pushed to get sales nowdays, a third strike block on someone's account if it could be clicked off to gain a sale it would be because customer support CAEs are pretty much told get sales at all costs. -- [65 Arcanist]Filan(High Elf) Zone: Broadband Reports