comments on review of Comcast > Comcast problems

reply to FreedomBuild

Re: Comcast problems

Of course there could be plant noise, but if it was something substantial (as it would have to be to knock subscribers into slow speeds) it would affect other subscribers as well. I have comcast internet service as do a host of friends and family and think its great. As far as your problem with audio on basic only cable service, why don't you unhook the denon system you have hooked up to it?

Defeats the the purpose of having a AVR surround sound system in the first place now doesn't it?

I also have a host of friends and famiy that have Comcast service and says it sucks. Just talked to one of my Ad agency contacts yesterday and concurs the Business class sucks just as well as her home service. Loves Park, North Park, Rockford...It's Comcast period
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Divide and conquer. How can you say its Comcast if you haven't even unhooked the surround system?

reply to FreedomBuild
We're talking about millions of customers and the same holds true for any huge company. There are tens of thousands of people who hate Microsoft, but millions who don't have a problem with them. While it's apparent that you are not satisfied, there are way more who are and most folks don't scrutinize every packet or run tests 24/7. While this does not "help" you, it's just fact. Most complaints are from Gamers, people who are illegally uploading and trading software, music, internet phone users and those that are into running every broadband test on the planet. Most folks use the service for entertainment, but some expect internal network performance.
Given that it's less than $1.50 a day for 24/7 service makes it a pretty darn good deal.
My service is great and always has been unless a tree falls on the drop or worse.
How's your service been lately fishmaster?

reply to FreedomBuild
How can you even expect someone to troubleshoot audio issues when you can't even unhook your system? Maybe there is a problem with your Denon. Ever cross your mind?

And another thing, if it's so horrible then why don't you go to dsl?

Reason why I don't go to dsl has been spelled out several times in my review. As for unhooking my Denon I did on the first round of Comcast network interfering with signals and is what the letter I posted from the FCC is all about.

I have a pingplot graph with the noise spike across the board at the same time my Denon went whacky that shows it is a Comcast issue. See my images posted above.

Further more I had disconnected everything the 2nd round and systematically tested my speaker wires and other various components that connected to it. So I know for a fact it was Comcast signal

Just because I don't put everything down here doesn't mean I haven't investigated other possibilities. The BottomLine is COMCAST SERVICE SUCKS...PERIOD and thats my experience.
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reply to Leatherneck

I am not implying nothing just saying that "most" people are satisfied and people tend to hang with like people. I am satisfied with all 3 of my services and I don't consider myself ignorant. Unfortunately, certain parts of town are worse than others and while you may not be a problem customer, there are a ton of illegals in some spots and plenty of people with self installed "hack jobs" that are destroying the return spectrum and ruining service for many others. It is NOT equal across the board and no amount of work from Line Techs can keep everything clean. Your problem is likely from your own residence or a close proximity plant issue. Since there are customers receiving high quality service, Comcast is not "broke" or "sucks" for everyone. At this point I highly doubt that Comcast can meet your standards regardless of effort.

Not my residence...as I had perfect service prior to Comcasts takeover...Countless techs and line techs and a few network bigwigs looking at now and have been for some time.

I rehooked the Cable back up and we are getting the ocassional distorted sound throuugh the TV and/or my Denon...gee last time that happened it was a Head issue (Heads up from one tech that came out and informed me they were replacing a 'Head' in a week or two) and sure enough once they replaced it the distorted sound disappeared. 4 months later, it's back. Of course the other scripted answer kiddies wouldn't admit to it. They were playing the Corporate scripted...'Not Comcast fault' crap

Its a simple Comcast policy that over sell the Nodes and over compress the TV signals to squeeze everything thing they can to keep actual bandwith at less than and charge a premium.

There is way more info/data than what I have here on DSLR and I am not hiding too hard from folks that want to know who I really am.

My standards are not hard, but rather simple and should be easy. Simply maintain the level of service that I usually experience in the wee hours of the morning at 'primetime' or 'normal' usage times. & quit distorting the Local HD channels they are required by FCC regulation to broadcast 'unhindered' 'altered' (my own words to sum up the regulations)

So please take the 'not Comcasts fault' fanboy rhetoric and keep it to your self uh
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Dang right they are trying to "squeeze" everything they can out of a 750Mhz system! There is a lot of demand for the latest, greatest services out there and they are delivered. Rest assured they are also within the guidelines of FCC regulations as Rockford has a compliance officer living in town! I am not sure what you are referring to as a "Head"? I don't think you mean node but maybe an amp or some components near your home. One thing you continually sidestep is the fact that people like me do have good service and yes even during prime time. The entire system is not crap as you imply. I've lived in many states and have had COX, Time Warner, Cablevision, Insight and Comcast and it's never "perfect", but usually a lot darn better than the competition like Dish & DSL. It's actually quite amazing what the Cable providers have done with the HFC plant. May sound like fluff to you and I truly wish you were in a better situation because no company wants their customers to be dissatisfied with their product. There is a lot that goes into it from the kid that trogs through the snow and ice on Christmas morning to re-string a fallen drop to the call person who takes a beating at the end of the day.
Merry Christmas SW

I have nothing against the regular workforce of Comcast. Only against its apparent policies from Corporate on the scheme of the way they choose to rip me off as well as others and ties the hands of the regular workers.

I would like to know who this compliance officer is here in Rockford..save me some time with the letters..

Until I actually run across an unbiased person that isn't experiencing issues with Comcast or I find another part of town or outlined areas that tests otherwise. I will not change my stance on what I claim. It's rather unfortunate that the few speedtest I have done in Loves Park, North Park, Cherry valley and a few spots in Rockford were consistent with less than desirable results ...granted I don't go around everywhere testing either.

In fact I would like to see it showing good. Then at least we would be on a track to narrowing it down.

Nevertheless...A Merry Christmas to you as well in all sincerity.
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reply to FreedomBuild

Re: Comcast problems

Well we isolated the distorted intermittent 'Tin man underwater' aka robotic sound...Apparently it was my TV (Unrelated to the Denon issue). With all the internet issues aka Comcast Network. I assumed it was a straight Comcast problem and I didn't have another TV to check. Techs came out today with one. When the distorted sound happened. It was only on mine. So I have to recant my statements on that issue.
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It happens - not good news for the customer, but at least some resolve.