US Cable Support > Mediacom > Official Mediacom Email Discussion Thread

reply to wth

Re: New Mediacom Email

reply to Santa Fe
This is a disaster. MediaCom is sending me hundred of old email messages....messages I have already received and now I can't even receive emails. Over 900 duplicate messages already. Using outlook. Tech support is busy or just beeps and then hangs up. Help!!!!!!!!!!!

reply to wth

reply to wth
training.......

FIXED LINK

»www.zimbra.com/support/training.html#course2

reply to wth

I am understanding correctly that Zimbra is the software/platform, and that Mediacom is just doing the conversion? I would assume Mediacom is contracting it out? Would have thought it would have been more successful, if the latter.

said by wth:

said by drslash:

said by wth:

I FOUND THE FIX.......
»www.zimbra.com/community/contribute.html
Tell'em what you think.

Oh...I get it...we're supposed to fix the bugs ourselves and submit them to zimbra!

NO, your supposed to pay the big bucks and go to the training in my training link.
I KNOW you could do better than mediacom.

reply to wth
I also cannot send any Emails (Thunderbird or OE). Keep getting errors. Last night I got a bunch of duplicate Emails, but I haven't received any new Emails since. Something is really screwed up.

reply to wth
I am so lucky. I sent out an email to all the people that have used my mchsi address in that last 2 years and told them to use my hotmail account. I also changed all the web sites that were sending to Mediacom to use my hotmail account.

I guess I figured that Mediacom would screw up this email conversion like the previous two email conversions (TriSpeed to @home and @home to mchsi (att server).

My Mediacom email is not receiving any messages from the outside world and not allowing SMTP clients to send messages.

reply to SoPissed
I just got one so far, and it was Junk mail to boot.

reply to wth
Way to go MediaSux! And to think I was stupid enough to use this email address on my resume (in the middle of job hunting).

Lesson learned. I'm switching to a new email provider.
--
One Big Ass Mistake America

reply to wth
Always use free mail providers like yahoo, hotmail etc. That way if you change providers you don't have to change your email address.
--
I speak for myself, not my employer.

reply to wth
Even at home, mediacom's email doesn't work in my Outlook.

I didn't even know they were updating it. I don't use mediacom as an e-mail provider but I do use them as an outgoing smtp when I'm at home so I can still receive e-mails fine, just can't send from it so had to use my Gmail which is annoying.

reply to wth
So this was a planned upgrade?

Heck I never got any information or email on it until I logged in here.

My outlook keeps giving me this same error since sometime this morning.

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.mchsi.com', Server: 'mail.mchsi.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

Am I going to have to reconfirue everything? or wil they eventually get it back to normail?

reply to wth
Just checked, I got e-mails! Haven't tried sending out yet.... Nope, still get the error, but maybe their closer to fixing it? Happy Thoughts....

reply to wth
Now getting this error if I log out from the webmail window and try to log back in:

"Secure Connection Failed

An error occurred during a connection to dsmdc-mail-mbs8-svc.mcomdc.com:8080.

SSL received a record that exceeded the maximum permissible length.

(Error code: ssl_error_rx_record_too_long)

* The page you are trying to view can not be shown because the authenticity of the received data could not be verified.

* Please contact the web site owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site."

And will there be a page I can go to and just log in there, without having to log into MediacomToday first? Like the commcenter.mchsi.com page? I don't need another infodump - I just need my email.

reply to wth
Maybe we all need to get some kind of support email to Zimbra and flood them with requests. I sure can't find one to send my complaints to.

I have already sent my opinions to Mediacom, but we all know it will go unheeded.

I am like most of you, I cannot access my email through my Outlook, as I get the same error messages you all do.

And yes, Mediacom customer support is way worse than normal, with the pre-recorded announcements as to the "problem" and that they are working on it.

I would think there should have been some type of beta test.

We are in the process of buying a house, and email service is critical at this time, and luckily we have a couple of Yahoo accounts to use in the meantime until this mess gets cleared out.

I guess when you are the only game in town (cable) you can crap on all your clients.

reply to wth
Still nothing here.