wadewoodPremium
join:2003-05-04
Houston, TX
1 edit | FCC complaint worked for me I cancelled my T-Mobile contract when they announced charge for paper bill (they later rescinded that). T-Mobile insisted I owed a $200 ETF. I filed a BBB compliant, which T-Mobile responded to but did not change ETF. I filed compliant with Texas Attorney General, they basically sent me back a form letter implying they were to busy to look into this (some other state's AG, including NY had threatened legal action against T-Mobile for this change). I launched Emails to T-Mobile executives and got a phone call back from executive office stating they would not waive ETF.
I also filed complaint with FCC. The day I was getting ready for final step, file a claim in small claims court, I followed up and called the FCC. They had discussed with T-Mobile and now T-Mobile had agreed to waive the ETF. So in my case, the FCC did it's job.
Well, actually I had mentioned in my FCC complaint that they should slap T-Mobile with a large fine for trying to pull such a stunt - that did not happen :.) |
