elray
join:2000-12-16
Santa Monica, CA Reviews:
 ·SONIC.NET
 ·RoadRunner Cable
| No surprise While I've worked diligently for 9 years to terminate all AT&T / SBC / Pacific Bell DSL installations I come across, some stubborn clients have had to learn the hard way.
This year, I've been blown away by AT&T's seemingly persistent, intentional line degradation and CO downgrading. I have one remaining AT&T account which is yielding 103 Kbps, though the modem reports connecting at a whopping 224K, a stone's throw from the CO. AT&T's answer was to "transfer you to the sales department, so they can sell you a slower class of service." I kid you not, that's a quote.
When the last client finally consented, I called the slightly competent DSL resellers in town. Their answer: AT&T won't let us resell to that address, or the CO speed won't exceed 768K if we can get service at all.
Uverse is NOT available, so its not as if they're trying to force conversions. But I see the same effect everywhere I go - so it can't be simple incompetence, and it can't just be aged copper. I never thought I'd be endorsing Time Warner, but over the past year, they've rode to the rescue time and again. |
