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| reply to rick0204
Re: Faster Verizon DSL Service We owe customers top service, no doubt, and we're working with the specific customer in question directly.
To your points, Verizon DOES operate local, retail store fronts across the country. Very few are in the Northeast where you live, however.
The overwhelming majority of our DSL focused call center reps are located in the United States, so I want to set the record straight in response to your comments. We do use some offshore call centers to assist with technical support for DSL so that we're able to help our customers around the clock. -- Bill | |
Reviews:
 ·DSL EXTREME
1 edit | said by Bill Kula :
We owe customers top service, no doubt, and we're working with the specific customer in question directly.
To your points, Verizon DOES operate local, retail store fronts across the country. Very few are in the Northeast where you live, however.
The overwhelming majority of our DSL focused call center reps are located in the United States, so I want to set the record straight in response to your comments. We do use some offshore call centers to assist with technical support for DSL so that we're able to help our customers around the clock. -- Bill
Yeah, Right, Verizon only has a wireless store in Barstow CA, I see no other Verizon store short of maybe Victorville CA nearly 35 miles farther down the freeway(just to get to Barstow It's about 11-15 miles depending on which end of town one wants to go to), Considering Yer trying to desert people in Rural areas to Frontier and that You've dropped the ETF for DSL customers(I told that to a CSR and they denied that I received an email to that extent from Verizon DSL, And that's a load of crap), Sounds like if the Frontier deal falls through, Which I hope It does unlike Fairpoint(more like Farpoint) and Hawaii Telecom, Which went through and one may be heading for Bankruptcy, I'm afraid Verizon will pull all DSL service in areas they couldn't get rid of just for spite(No DSLAMs).
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DolganPremium
join:2005-10-01
Sun Prairie, WI Reviews:
 ·Charter
| reply to Bill Kula
Why is it Management at Verizon is stuck on half truths?
quote:
The overwhelming majority of our DSL focused call center reps are located in the United States
The DSL focused reps in the US are SALES REPS, NOT TECH SUPPORT. The few support techs in the US are at tier 2+.
quote:
We do use some offshore call centers to assist with technical support for DSL so that we're able to help our customers around the clock. -- Bill
It may be "some call centers" that are overseas, but they contain 90%+ of all availible DSL tech support. | |
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