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BPLSUCKS9

join:2006-04-26
Grand Ledge, MI

Comcast and Verizon

Comcast customer service is pretty decent depending on the time of day you call. My advice is if you have really technical question is to ask the rep to be transferred to TIER2 support. I have called numerous call centers for my Cable/Phones/and cellphones and usually its very technical questions on how to get something working that should already be working. Usually around TIER2+ they are able to answer questions.

There was one time I called my cell company (Centennial Wireless...now AT&T [RIP Centennial...your awesome plans will be greatly missed]) about getting a phone I brought with me (Motorola L6) to tether and to be able to access the net. Not only did they give me the information I needed but they also helped me set-up everything and also recorded the steps so they would have a record as to how to do it for future use. Mind you at that point I was talking to TIER3 tech support and eventually the engineering department ^^; . But all in all if you are having problems that cannot be solved by power cycling or other simple solutions ask for TIER2 and just be insistent on it.


Selenia
I love Debian
Premium
join:2006-09-22
Lanesboro, MA
kudos:2
Reviews:
·Verizon Online DSL
·AT&T Wireless Br..
·Verizon Wireless..

Right you are. Personally, I now choose to use the Verizon Direct forum here rather than *trying* to talk to the lower level support of Verizon. I can't even understand some of them and it's worse the other way around(them understanding me). Nevermind them being stubborn idiots who always insist your equipment is the problem. I almost dropped Verizon because of them and have not considered going back to having any other Verizon service than the dry loop dsl I currently have. So, yes Verizon, having script monkeys in your call center has cost you plenty of potential revenue from me and probably countless others. I know Vz has good landline service here, but I will not deal with Verizon of India support any more than I have to and like sending companies the message that this is not ok. Was cheaping out on the call reps you supply really worth it, Verizon? TWC around here gives you support right from the local office without any Arab gatekeepers. Guess who has most of my business, including my primary internet connection. Certainly not Verizon. If TWC ever goes back to doing that, Richmond Networx(local company) will likely get my business, even though they cost more.
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deltree /y C:\*.*


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