DolganPremium
join:2005-10-01
Sun Prairie, WI Reviews:
 ·Charter
| reply to Bill Kula
Re: Faster Verizon DSL Service Why is it Management at Verizon is stuck on half truths?
quote:
The overwhelming majority of our DSL focused call center reps are located in the United States
The DSL focused reps in the US are SALES REPS, NOT TECH SUPPORT. The few support techs in the US are at tier 2+.
quote:
We do use some offshore call centers to assist with technical support for DSL so that we're able to help our customers around the clock. -- Bill
It may be "some call centers" that are overseas, but they contain 90%+ of all availible DSL tech support. |
